Parveen Sharma

PARVEEN SHARMA Strategic Leader offering multi-cultural experience & an unmatched track record of 16 years in driving organizational growth with a key focus on top & bottom-line profitability, targeting leadership roles in all aspects of F&B Operations, Sales Operations, Facility Management and P&L Management with an esteemed organization Location Preference: Delhi NCR/ Punjab/Hyderabad - - PROFILE SUMMARY ❖ Strategic Leader offering experience in streamlining & overcoming complex business challenges, participating in high level operational initiatives including turnaround management and reorganization while delivering results in growth, revenue, and operational performance ❖ Notable success in designing operating controls, SOPs, policies, procedures, service standards & KPIs; expertise in spearheading the entire gamut of operations pertaining to food budgets with an eye on cost and stock control; ensured F&B sales targets are effectively met against the pre-set standards ❖ Possess rich experience in Food & Beverage Operations encompassing strategy planning, food production, project execution, procurement, revenue management, logistics and service operations across prestigious QSRs; Resourceful in streamlining operations with key focus on performance, cost control & uninterrupted flow of services ❖ Leveraged capabilities in spearheading a wide range of functions including menu and function planning, hygiene, health & safety, and training & development of the staff by establishing, following & enforcing sanitation standards/ procedures in compliance with legal regulations ❖ Skilled in enhancing & influencing overall guest experience while maintaining compliance with company practice, cost projections and mission statements ❖ Insightful knowledge in managing all aspects of service management including monitoring aesthetic presentation of Food & Beverages; ensuring maximum guest satisfaction by closely interacting with guests to understand their requirements & concerns and customizing products & services to their needs to ensure repeat business ❖ Showcased excellence in effectively defining continuous improvement processes, formulated short- & longrange tactical planning, and improved operational processes to reduce shrink and achieve optimal profitability ❖ Experienced in monitoring, mentoring & motivating the workforce to enhance their efficiencies with excellent communication and people management skills for leading personnel towards accomplishment of common goals CORE COMPETENCIES F&B Operations Quality Compliance Management Customer Service Excellence Staff Planning/Allocation/ Recruitment Guest Management Business & Operational Excellence Resource Planning & Optimization Employee Engagement Team Building & Leadership Pricing & Cost Optimization Sales Strategy Planning Facility & Inventory Management Health, Safety & Security Customer Service Excellence Profitability Management SOFT SKILLS ❖ ❖ ❖ EDUCATION Matrix in Year 1998 from CBSE board New Delhi Senior Secondary in Year 2000 from CBSE board New Delhi Bachelor’s In Commerce in year 2003 from Meerut University. Awards & Rewards ❖ ❖ ❖ Best Service Award from Yum! International – Pizza Hut Best Manager Awards in Area CHAMPS Challenge for the Year 2007&8 – Pizza Hut Best People Manager Award for the Year 2011 & 2012 in KFC CAREER TIMELINE WORK EXPERIENCE May’17 to Till Date: Paradise Food Court Pvt Ltd (Paradise Biryani, Hyderabad & NCR) Senior Area Manager. Growth Path: Oct’18 to Till Date: Senior Area Manager May’17 to Sep’18: Area Manager Highlights: ❖ Spearheaded the sales & profitability with an annual turnover of INR 180 Cr. and enhanced the capability of 1526 employees ❖ Successfully made regular visits to branches to ensure high levels of in-store standards, monitor stock control, security, people development and store performance July’13 to May’17: Dunkin Donuts India, (Jubilant Food Works Ltd) Hyderabad/ Delhi NCR Growth Path: 2013 to 2015: Deputy District Manager 2015 to 2017: District Manager Highlights: ❖ Managed 5 Restaurant Managers in Hyderabad ❖ Made regular visits to branches to ensure high levels of in store standards, monitored stock control, security, and store performance. May’10 to July’13: KFC India, (A.N Trader Pvt Ltd), Delhi / Punjab Growth Path: 2011 to 2013: Restaurant General Manager 2010 To 2011: Assistant Manager Aug’2004 to Jan’2010: Pizza Hut India (Devyani International Pvt Ltd), Delhi Growth Path: 2004 to 2006: Team Member 2006 to 2008: Shift Manager 2008 to 2010: Assistant Manager Roles Across the Career: ❖ Directing the entire gamut of operations for the QSRs, reorganizing & controlling food / beverages cost control, financial budgeting, forecasting, inventory control and MIS of the department ❖ Augmenting profitability of hospitality through benchmarking / best practices and ensuring internal controls and accounting standards are in place as per company policy & procedures to safeguard assets and return for the owners ❖ Spearheading customer service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues ❖ Managing and anticipating stock and maintaining all material/ supplies, ensuring their timely availability ❖ Monitoring staff, conducting pre-service briefings and post-briefings, and assigning staff to assist other venues if necessary ❖ Developing and implementing procedures, control systems for maintaining health, safety, hygiene, and quality standards; leading efforts for streamlining processes and generating cost savings in operations. ❖ Analysing and planning restaurant sales and organizing marketing events / promotional plans accordingly ❖ Maintaining high visibility in the venues during service times, high occupancy periods to ensure smooth running of operations, promoting public relations; taking corrective actions and handing customers’ complaints to ensure their satisfaction ❖ Delivering a consistent branded guest experience through the full implementation of brand standards ❖ Receiving the feedback from the customers to improve the services and work in line with the set standards; gathering information and using informational resources available such as Customer Satisfaction Measurement to identify opportunities and threats to build a business plan to optimize market potential ❖ Ensuring: o Restaurant delivers high quality food, drink, and customer service o Food and beverage quality, presentation, and sanitation to meet set standards o Maintenance of budget and employee records, preparation of payroll and pay bills o Cleanliness, hospitality, accuracy, maintenance, product quality, speed of service is maintained at optimum level to satisfy customers; implementing strategies to minimize absenteeism and manage occupational health and safety issues o Heading the business development activities to ensure completion of definite revenues & profitability targets o Forecasting and formulating budgets and instituting internal checks to ensure expenses are within budgets ❖ Creating an environment that fosters development opportunities & motivates performance amongst team members; providing leadership focused on value delivery, system reliability, efficiency/cost control, training, budget/annual plan preparation and resource management ❖ Setting security parameters and ensuring for 100% safety for manpower; taking disciplinary actions against employees such as show cause notice, warning letter, final warning & termination ❖ Conceptualizing, strategizing & administering the housekeeping activities in the organization with new initiatives for restructuring of cleanliness/health facilities; implementing housekeeping policies & processes while ensuring efficient operations Personal Details Date of Birth: 26th June 1983 Marital Status: Married Languages Known: Hindi, English & Punjabi Address: H. No-796, 2nd Floor, Sector 9, Gurugram-122001, Haryana