Parveen Kumar

PARVEEN KUMAR E-Mail:- Contact No.:- Contact Address: C/O S.L Ghangla, Prabodh Chandra Nagar, Gurdaspur-143521 (Punjab). Career Objective: To attain the pinnacle of success in the field of sales & marketing/business planning & after sales services that will enable me to use my strong sales skills, marketing background and ability to work well with people. SNAPSHOT An astute professional with more than 8 years of experience in Technocomercial profile. Presently working for Ashok Leyland Ltd as Assistant Manager (Faridabad) Previous company Apollo Tyres Ltd as Business Consultant-Commercial Vehicles. Well-versed with tough lifestyles, strived towards building records of success in leadership positions for generating substantial revenue growth. Noteworthy Achievements: Successfully established new network Punjab and Faridabad Qualified in Employee scheme “GO MANCHESTER UNITED-” By Achieving All the Assigned Targets Award for implementation of new ideas in Customers satisfaction module process. Successfully completed the project of NPD (New Product Development) and launching of the EnduComfort CA CAREER CONTOUR Apollo Tyres Ltd as Customer service engineer from nov 2012 to Jan 2017 (E1 Band) Apollo Tyres Ltd as Business Consultant Commercial Vehicle Radials from Feb’17- till May’18 (E3 Band) Joined Ashok Leyland in May’18 as an Assistant Manager. Ashok Leyland Ltd. Verification & analysis of warranty failure parts, taking their countermeasures and monitoring the effectiveness. Customer Site Visit to understand customer issues and their end to end resolution. Off road support to customers by planning and Deploying Mobile Workshop at site. Service Process and system implementation at each dealership with continues Monitoring of same. To ensuring dealer profitability. Participated in project meetings with Dealer staff, Technical staff, business analyst and stakeholders. Ensuring smooth Spare parts operations by maintaining Mean Stock Level (MSL) availability. Ensure and Maintain Dealer Capability Index with continues trainings and performance check. Generating field reports for Critical and Major Failures of product. To ensure provide 24*7 service support to the customer through proper planning. Develop & sustain healthy relation with key business partners & customers by engagement & resolution of their issue on priority. Retention of lost channel partners and bringing them back on track in alignment with the company’s policies and processes. Drive the process of appointment of new channels. Determine product mix plan, constraint sku’s, & allocate it strategically as per the situational need. Apollo Tyres Ltd: Claim and Complaint management within time limit, Organizing FCC-Focus Customer Campaign (mostly for fleet owners) Product positioning/ Performance / Feedback Branding initiatives Focusing on the “Application to Fit” Schedule. Planning and implementing service initiatives Market intelligence/ competitor activities Demand generation module-Planning and implementation Retail and Customer Touch Point Audit Training-For dealers/customer/sales team Handling ARSA team of my region. INTERNSHIP AND INDUSTRIAL TRAINING Title:Six months Industrial training in department Quality Assurance & Quality control. Organization: Farrmtrack, Escorts Pvt. Ltd. Duration: Six months. Title: CAD/CAM course In Auto-Cad. Organization: BCET Gurdaspur. Duration: Two months. EDUCATION QUALIFICATION Graduation : B.tech in Mechanical - batch) College & University : Beant college of engineering & Technology/PTU Jalandhar Post-graduation : PG Diploma in Business Management College/University : Lovely University PERSONAL DOSSIER Date of Birth : 29th June 1990 Father’s name: Mr. Som Lal Nationality:Indian Marital Status: Married Declaration I hereby declare that the information stated above is true to the best of my knowledge. Place: Date: (Parveen Kumar)