PARTH KAPOOR
Udaipur, Rajasthan (313001) | - |-LinkedIn: https://www.linkedin.com/in/parth-kapoor-63aa98178/
PROFESSIONAL SUMMARY
Customer-centric professional with a background in Mechanical Engineering and over 3 years of
experience in Customer Success, Technical Support, Sales, and Telecommunications.
Proven ability to drive product adoption, manage customer relationships, and resolve complex
technical issues.
Experienced in working with global clients using tools like Salesforce, Zendesk, MongoDB, and
Azure DevOps.
Seeking a remote role with an international team where I can leverage my technical and
communication skills to deliver measurable business outcomes.
CORE SKILLS
- Customer Success Management
- Technical Troubleshooting
- Salesforce & Zendesk CRM
- MongoDB / Azure DevOps
- Remote Communication & Collaboration
- Cross-functional Team Coordination
- Data Analysis (Excel, Power BI)
- Client Onboarding & Walkthroughs
- SLA & KPI Management
PROFESSIONAL EXPERIENCE
Customer Success Manager & Technical Support | The Hour (Paycor) | Dec 2022 – Present |
Remote
- Conducted platform walkthroughs and training sessions to enhance product adoption and
customer satisfaction.
- Acted as the single point of contact for client queries, escalations, and ongoing support.
- Managed 50+ Salesforce inbound/outbound cases weekly, including parsing issues, pay range
corrections, and JD/location updates.
- Resolved complex issues via Zendesk and MongoDB, ensuring data integrity and fast
resolution.
- Collaborated with QA, Product, and Data teams to implement fixes and communicate
workarounds to clients.
- Maintained high CSAT scores through timely, proactive communication and issue resolution.
Business Development Executive | Think and Learn Pvt. Ltd (BYJU’S) | Nov 2021 – Sep 2022
- Reached out to potential clients through cold calling and follow-ups to schedule product
demos.
- Used LeadSquared CRM to manage leads, track performance, and close deals.
- Presented customized solutions based on customer requirements, contributing to high
conversion rates.
Customer Service Executive | Teleperformance (Flipkart Process) | Mar 2021 – Nov 2021
- Delivered high-volume phone and email support, resolving order, payment, and delivery issues.
- Met daily performance targets (AHT, resolution time, CSAT) while maintaining excellent service
quality.
EDUCATION
Bachelor of Technology in Mechanical Engineering | SKITM (Shivajirao Kadam Institute of
Technology and Management) | 2017 – 2021
CERTIFICATIONS
- Salesforce Customer Success Fundamentals (in progress or planned)
- Google IT Support Certification (if applicable)
AWARDS & RECOGNITION
- 2× Employee of the Month
- Excellence Award for Contribution
- Team Player Award
