Parshant Garg

Parshant Garg-| LinkedIn |- Passionate about driving customer satisfaction through proactive engagement and personalized solutions as a Customer Success Manager. Skills: Relationship Building, Account Management, Data Analysis, Technical Aptitude, Upselling/Cross-selling Techniques PROFESSIONAL EXPERIENCE Elephant.in - (Alliance Insurance Brokers) Customer Success Manager (North Region- India) Delhi, India July’23 -Aug'24 Facilitating Client Onboarding and Driving Product Adoption :- • Led the onboarding process for new customers, ensuring a smooth transition and providing comprehensive training on product features, best practices, and usage guidelines. • Implemented a proactive outreach strategy to engage with customers regularly, assess their needs, and provide personalized support and guidance. Resulted two folds’ increase in customer engagement on the portal. Customer Experience  Successfully resolved complex customer issues and escalated critical issues to the appropriate teams for prompt resolution.  Aligning service processes, practices, and measures to business strategies; Defining experience framework for all new business launch. Received glowing testimonials from satisfied clients praising exemplary service and dedication. Advantage Club (formerly, Work Advantage) Strategy Analyst (Customer Success) Gurgaon, India June’ 22- May’23 Campaigns Planning and Execution :- • Collaborated closely with the CMO on multiple campaigns, leading to increased traction and engagement on the platform. • Oversaw the strategic planning, and execution of campaigns insuring successful implementation. Client Launch Strategy : Led the development and execution of a successful client launch strategy, resulting in timely and streamlined launches.  Conducted in-depth market analysis, including market research, competitor analysis, and customer segmentation, to identify key opportunities and challenges.  Developed a comprehensive launch plan outlining key milestones, timelines, and deliverables to ensure a seamless and effective launch. Customer Success : To assume overall responsibility for managing or meeting service expectations of business units, migrating work to the assigned projects, during the migration phase.  Increase customer retention and reduce churn.  Expand revenue in accounts through cross-selling and up-selling.  Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores EDUCATION Punjab Engineering College, Chandigarh Mechanical Engineering Chandigarh, India 2018 - 2022 • B.Tech degree: Graduated first division with a CGPA of 7.08/10 on aggregate. • Joint Head (Finance), Pecfest 2019. -Managed cash prizes’ transactions for 120+ events across three days. -Led 50+ volunteers to ensure optimized allocation of monetary resources to various committees. • Executive Body Member | Entrepreneurship and Incubation Cell. -Strategy Head for 10+ events including Business Quiz and IPL Auction. ACHIEVEMENTS AND PROJECTS • Major Project: Analyzed, designed, and presented a 3D model of an anti-theft car wheel lock mechanism by actualizing concepts of core mechanical engineering. • Economics Project : Investment of income and expenditure policies of Indian govt. Conducted offline surveys to identify effects of policies like demonetization around 3 cities. Formulated policy suggestions in a final report by analyzing responses from a pool of 1000+ people from different age groups and professions • Teacher and Volunteer : Junior Einstein - Increased pass percentage by 130% through teaching Mathematics and Science to 15+ children. Received appreciation from Chandigarh administration through coverage in national newspapers. • Punarkriti – Recorded audio books for blind people. • Qualified for 2 District Level Chess competition. • Qualified for Regional Mathematics Olympiad.