PARITAAZ VERMA
Customer Success Account Manager
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www.linkedin.com/in/paritaaz-verma
New Delhi, India
Summary
Customer Success and Cloud Professional with 10+ years of experience spanning across account management, project delivery, and cloud engineering with deep
expertise in Microsoft Azure.
Skilled in leading cloud-based digital transformation initiatives, driving post-implementation success, and enhancing customer satisfaction across enterprise accounts.
Focused on building strong client relationships and consistently exceeding business goals through strategic engagement and operational excellence
Skills
Microsoft Cloud Azure Infrastructure & Apps Modern Work Microsoft Copilot AI Security & Resilience Success Planning Tailoring Success Plans
Delivery Management Strategic Roadmapping Driving Program Planning RFPs Long-term Cloud Adoption Plans Stakeholder Engagement
Executive Collaboration Technical Collaboration Partner Collaboration Onboarding & Implementation Managing End-to-end Deployment Post-sales Engagement
Team Leadership Leading Cross-functional Teams Resolving Delivery Challenges
Experience
Microsoft (Vendor - Quantum Leap)
Customer Success Account Manager
12/2023 - Present
• Drive post-sales success for four Fortune 500 clients through tailored Success Plans and adoption of Azure, Security, AI, Modern Work, and Power Platform
• Orchestrate cross-functional teams (internal, partners, vendors) to deliver scalable solutions and ensure value realization of Microsoft Unified Support
• Governed delivery of proactive and reactive services, resolving 95% of escalations within SLA and reducing incident volumes by 25% through proactive environment
review
• Partnered with sales & pre-sales teams on strategic planning, influencing 20%+ growth through cross-sell and upsell initiatives
• Led & presented business reviews (monthly, QBR, annual), boosting CSAT from 4.3 to 4.7 and reducing support tickets by 25% in 12 months
Adfolks LLC
Customer Success Manager
09/2020 - 11/2023
• Contributed 7% to Microsoft’s total ACR revenue for the fiscal year through proactive customer engagement and value realization
• Delivered $2M+ in wins by managing RFPs and proposals for strategic Gulf accounts, including Dubai Airports and Emaar
• Increased Azure revenue by 30% through consultative cross-sell, upsell, and strategic account planning
Microsoft UAE (Contract Basis)
Partner Cloud Specialist
10/2020 - 06/2021
• Motivated net-new ACR by growing designated accounts from $0 to an average of $3K/month, generating $100K+ in net-new revenue annually
• Led Azure pipeline development for SMC accounts, generating over $500K+ in qualified pipeline through strategic targeting and solution alignment
• Drove IT transformation for SMB clients, reducing legacy infrastructure by 30% and boosting Azure ROI through architectural reviews, governance planning, and
workload optimization
The Henson Group
Success & Project Manager
02/2018 - 09/2020
• Led end-to-end Azure migration and service delivery projects for 20+ enterprise clients, driving adoption and reducing operational costs by up to 40%
• Managed large-scale digital transformation and data center migration initiatives, achieving 99.9% uptime and reducing infrastructure costs by 25% while improving
delivery efficiency
• Delivered $1.5M+ in cloud programs on time and with 100% compliance by coordinating with cross-functional teams
Technofocus Solutions
Cloud Engineer- Cloud and Mobility
10/2015 - 01/2018
• Led Microsoft Cloud adoption initiatives for 50+ enterprise clients across India, resulting in improved usage metrics within the first 6 months post-implementation
• Presented in PAN-India training programs for 500+ IT professionals at partner organizations including IBM, Wipro, and HCL—boosting Azure certification rates and
accelerating partner readiness
• Designed scalable adoption frameworks and technical enablement plans for partner ecosystems and end customers, increasing training completion rates by 60%
Education
Bharati Vidyapeeth College of Engineering
Pune, Maharashtra
08/2011 - 05/2015
Bachelor Of Technology in Information Technology
Certification
Microsoft 365 Certified: Fundamentals (MS- 900)
Microsoft Certified Trainer
Microsoft Certified: Azure AI Fundamentals (AI-900)
Microsoft Certified: Azure Fundamentals (Az-900)
Microsoft Certified Solutions Expert- Cloud Platform & Infrastructure
Microsoft Certified in Implementing Microsoft Azure Infrastructure Solutions
Certification
Microsoft Certified in Architecting Microsoft Azure Solutions
Microsoft Certified in Developing Microsoft Azure Solutions
