P.T
PARIS KARAGOUNIS
CUSTOMER SUCCESS PROFESSIONAL
OBJECTIVE
EXPERIENCE
Providing substantial B2B and
B2C Service while also
supporting operations.
CUSTOMER SUCCESS MANAGER • FLASCHAT.AI • SINCE APRIL ‘17
SKILLS
I have substantial communication
and analytical skills; I am
extremely good at making my
point across.
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Responsible for designing and updating the customers’ onboarding
process
Meeting KPIS by converting qualified leads to paid users
Providing qualitative UX/UI feedback to the product team
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CUSTOMER SUPPORT EXEC • WELCOMEPICKUPS • MARCH ’16 – APRIL ‘17
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Assisted with the development and creation of Operational and
Customer Support Procedures.
Provided feedback for the development of existing tools and
products.
Ensured for smooth deliverance of our services.
PARTNERS EXECUTIVE • BOOKING.COM • MAY ‘15 – NOVEMBER ‘15
• Identified opportunities for medium sized partners
• Created relationships with partners to create competitive prices
and greater availability
EDITOR • BITCOINFUL• JANUARY ‘14 – MARCH ‘15
• Wrote daily snippets based on the most popular stories
• Promoted content on targeted communities on Reddit and
Linkedin
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CUSTOMER CARE EXEC • BOOKING.COM• APRIL 20212 – APRIL ‘14
• I was a mediator between accommodation partners and
customers
• A number of my KPIs was to resolve a number of complaints
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P.K
PARIS TSOLAKIS
CUSTOMER SUCCESS PROFESSIONAL
EDUCATION
DIMPLOMA IN FREELANCE JOURNALISM • 2013 • LSJ
T he Diploma is comprised of 12 courses. From News' structure to features
of Journalism and from journalistic Ethics to legal guidebooks for reporters
and commentators.
BSC IN MATHS • UNIVERSITY OF ATHENS – FACULTY OF SCIENCES
VOLUNTEER EXPERIENCE OR LEADERSHIP
PARISKARAGKOUNIS@GM
AIL
TWITTER HANDLE
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LINKEDIN URL
