IT Executive with 20 years of experience in areas of Digital Transformation, e-Commerce, ERP, CRM and Enterprise software development, Enterprise Systems Integration and New Product Development. Strong long-range planning abilities, skilled in setting product and technology strategies. Have a diverse background covers engineering, user experience, innovation, quality assurance, customer operations, and IT support functions.
Key Competencies
Technology Roadmap & Delivery
Program objectives, risks & rescue management
Stakeholder & Communication Management
Process design & process Re-engineering
Partner Contracts & Vendor Management
People & Organization Change Management
Technology Familiarity:
Technology standards like SOAP, REST, JMS, MQTT, data formats like JSON, XML, Protocol Buffers, open frameworks like Nginx or Kubernetes and proprietary interfaces like EDIFACT or SAP BAPI) across Application architectures like Monolith, Client Server, Service-oriented Architecture (SOA), Microservices or Serverless architecture.
Communication paradigms like batch processing, near-real-time, request-response, fire-and-forget, publish/subscribe, continuous queries and rewinding
Middleware & Messaging Queues: Oracle Fusion Middleware (SoA/OSB/BRE), Kafka, AMQ.
Persistent Technologies: RDMBS(Oracle, MSSQL, PostgreSQL, MySQL, Maria DB, Amazon Aurora) NoSQL (MongoDB, SOLR, Elasticsearch, Cassandra, Hadoop/HBASE), Caching (Redis, MemcacheD, Oracle Coherence)
Cloud: SaaS, PaaS and IaaS services for deployment and migration across multiple cloud providers (AWS, Azure, Netmagic) on Public and Private Clouds.
RPA: Automation Anywhere implementation to read and import the Airline BSP Reports
AI/ML: Syntactic Pattern Matching and Unsupervised Semantic Matching ML algorithms for creating data mapping across diverse data sets.
Billing & Rating Engines: Telecom (Ericson Convergent Charging), Non-Telecom(Hybris Convergent Charging, Custom RedHat BRMS for rating and discounting)
Data Management & Analytics: SAP BW, QLIKSense, Pentaho.
Build & Release Tools: GIT/SVN, Jenkins, Ansible/Puppet.
Experience Summary
Managed key accounts working directly with CXO Level from Pre-sales and Project delivery.
Experience in executing large programs across the entire lifecycle including investment evaluations, project financing, developing delivery strategy and execution.
Lead the development, deployment, and support for Enterprise applications hosted in captive DCs, Cloud and Hybrid Models.
Experience in managing Investment Risks, Life Cycle Costs analysis and Value Realization across multiple programs.
Implementation of Balanced Scorecard, Continuous Improvement processes
Built and led Cross-border and cross-functional teams of 300+ people across multiple projects.
Experience in recruitment, team setup and personnel supervision and performance management.
Certifications & Awards:
Advanced Project Management, Vodafone Internal Certification
Best Technology Team member award 2013 – Vodafone India Limited
Green Belt- Six Sigma, GE Consumer Finance Company certification, 2003
Certified Scrum Master – Scrum Alliance 2008
Work Experience
Independent Technology Consultant. Oct'2019-Present, working as Consultant on Digital technologies to mid-sized B2B e-commerce enterprises:
Created end to end Business Transformation blueprint, Technology roadmap, and detailed execution plan.
Multi-year Budget draft and linked resource plan for Clients
Assessment of Technology of choice for Master Data, Catalog and Order Management, CRM
Cox and Kings Limited as Senior General Manager-IT (Program Director (Business and IT)), March’16-Oct’19. Leading emerging technology initiatives in areas of digital transformation in Omni-channel Commerce (B2C/B2B), Hybrid Cloud, ERP & CRM, and Data Analytics.
Project Implementation of Omni-channel Enterprise Application for Travel Industry, I was instrumental in defining the To-Be enterprise architecture, solution design, identifying suitable technology components and implementation partners throughout the planning, development and QA phases of the project spanning over 3 years.
Project Implementation of Omni-channel e-commerce application for the Travel Industry, I was instrumental in defining the To-Be enterprise architecture, solution design, identifying suitable technology components and implementation partners throughout the planning, development and QA phases of the project spanning over 3 years.
End to end ownership of cost, resourcing, Vendor, Technology components and operating plan for the development organization
Set up the program to sunset Legacy applications.
Implementation of SaaS MS Dynamics CRM across Sales, Services, Marketing, and Customer Service verticals and migration of key business data from source systems and legacy SAP CRM.
QLIKSense Analytics & BI solution implementation.
Senior member of Change Control Board.
Key Highlights
Successfully ran projects of ERP migration from SAP Suite to MS NAV and RAMCO HRMS.
Implementation of SaaS MS Dynamics CRM across Sales, Services, Marketing, and Customer Service verticals and migration of key business data from source systems and legacy SAP CRM.
Analytics & BI solution implementation using QLIKSense as a single solution for global Analytics and Reporting requirements within the Cox and Kings Group.
Enterprise Architect for the e-commerce and core transaction management system working with Solution Architects to create the application landscape blueprint and Technical designs.
Oversight of technical and architectural design of Private Cloud solution with key contributions in Project consulting, cloud provider selection and migration of the entire application suite from co-located Data Centre during the UAT phase.
Implementation of data normalization and mapping platform using ML algorithms.
Lead Program team for providing CXO team with comprehensive executive reporting on schedule, costs, risk and compliance across projects and Business improvement opportunities under implementation.
MobiTV Inc. as Director- Program Management, working for Reliance Jio Multimedia Program April’14- Till March’16.
Delivery Leader for IP network-based convergent video delivery platform for Mobile (Android, iOS), PC (Win & Mac) and Android Set-top-boxes delivering live and linear programming for over 500 broadcast channels with a planned capacity for 50+ Mn users’ base over LTE, FTTx and WIFI networks. End-to-end IPTV solution includes integration with In-Network multicast source (encoders/transcoder), delivery (LTE Network, CDN), Service Fulfillment components (Order management, provisioning, and activations).
Key Highlights
Setting up a green-field eMBMS (Multicast) video streaming and file delivery services as part of network services offering.
Owner of the client Roadmap and its priority within MobiTV’s Product roadmap to ensure that requirements were delivered within time and budget.
Vodafone India Limited as Head - Program Management, Corporate Program Office from December'10 – April’14.
Accountable for multiple related projects directed toward strategic business and other organizational objectives like m-pesa rollout, VAS revenue optimization and multiple programs across HR and Marketing Business lines.
Key Highlights
Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the strategic intents of Vodafone Group’s 5 years’ Long Range Plan (LRP)
Present periodic Dashboard reports on the current program, future opportunities, and client issues for consumption by the Executive Council.
July’2010-Dec’2010: On a sabbatical, working for a start-up in stealth mode.
Flytxt Mobile Solutions Pvt. Ltd. as Senior Director-Customer Operations from March'10- August'10.
Reporting to the CEO and heading a 100 strong Customer team managed client engagement services and solution implementations. Clients managed: RCOM, Aircel, Virgin Mobile, and South Africa based Cell C.
Key Highlights
Launch of Mobile Marketing and Campaign Management platform for Virgin Mobile within 30 days
Reorganization of existing Project Management office for better response to Customer projects.
Reorganization of Customer Support & Operations teams to deliver 24x7 SLA based support to include ITIL framework of Incident and Problem Management.
MACH Teledata Systems as Director- Development & Operations from April'07-March'10
Reporting to the CTO, responsibilities included set-up and day to day management of the offshore development Center and ensuring that the project KPIs were met with low failure opportunities. ODC setup includes Development & Testing for Strategic Technology Initiatives and Customer Support Teams.
Key Highlights
Owner of productivity dashboard and BU’s Budget.
Member of Product Control Board, responsible for VAS product roadmap & delivery of the VAS delivery platform.
Build a Data mapping and Master data deployment platform to act as a data source for new customer deployments. Earlier the master data deployment was done manually using DB scripts and required significant changes basis the geography, the whole process was automated by this deployment platform.
Revamped the QA practice for multiple BUs with the design and implementation of test automation toolsets like HP QC, QTP, Selenium, and an automation testing framework based on open source STAF/STAX framework.
Other Work Experience:
As an ERP Technical and infrastructure consultant, working in various capacities driving TCO reduction via off-shoring Managed Services, improving resource utilization and providing 24x7 technical support to applications across various multiple customer locations in the US, UK, France, Australia.
ContinuServe Softech (I) Pvt. Ltd. as Support Manager; May'06-April'07
Managing a team of 12 Technical Consultants supporting multiple Customer offshore accounts, supporting PeopleSoft FSCM maintenance & upgrade across multiple versions. Supervised application/feature development, porting across versions and quality assurance
Electronic Data System Ltd as Information Analyst; June’2005-May’2006
Information Analyst leading a 5 member offshore Technical and Administration (T&A) team a part of PeopleSoft Application Management Team, responsible for maintaining the PeopleSoft Applications. I was also responsible for the offshore team set-up by hiring new resources and cross-training available resources from the Organization pool.
Rapidigm India (now Fujitsu India) as Systems Executive; November’2004-June’2005, Key member and only application administrator of the offshore Application Support team for multiple US-based clients. Also, responsible for managing the JDE Software Lab for Rapidigm US teams.
Birlasoft Limited as Software Engineer; January’2002 – November’2004, Supported PeopleSoft Application instances for GE Consumer Finance, Australia and US BUs with more than 2000 active user base spread across multiple time zones.
External Faculty at Ranchi University, Department of Chemistry for Post Graduate Studies; 2000-02. As a Visiting Faculty taught Computer Applications & Applied Computer Science to M.Sc. (Part-I and II) students. Setup the first University Examination paper and marking scheme as per University recommendations. Also, I did the evaluation of student’s projects.
Afcons Infrastructure Limited, working for Delhi Metro Rail Corporation, New Delhi as Systems Engineer; Year:-.
Education:
M.E. (Software Engineering), B.I.T, Mesra, 2000-02
B.E. (Electronics Engineering), Shivaji University, 1995-99
Currently pursuing P.G. Diploma in Chinese Buddhism, Somaiya Vidyavihar University, 2019-21. It is a 2-year part-time Certificate course.
Availability: Immediate
Current CTC: 84.71 Lacs PA
Expected CTC: Negotiable
