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Param T: -|E:-Skype ID: pvsingh31 Brampton|Ontario EXECUTIVE SUMMARY A Business Analyst with 5+ years of working experience in directly engaging with business, IT, SMEs, and other project stakeholders to understand, organize, prioritize, and document, business requirements and translate them into functional/systems specifications, using workshops, interviews, document analysis, flow charts, use cases and scenarios, prototyping and Joint Application Development (JAD) sessions, identify, understand and document “AS-IS” to “TO-BE” processes, business needs, objectives, assumptions, constraints, risks and by analyzing internal and external strengths and weaknesses of current system or processes, define expected benefits for new or current systems through delivering business cases, lead and communicate effectively with project stakeholders, project managers, developers, Subject Matter Experts (SMEs) to ensure project alignment and acquire sign-offs for assigned project deliverables, create and liaison with testing teams to create test documents and perform Operational Acceptance Testing (OAT), System Intergation Testing (SIT) and User Acceptance Testing (UAT) for assigned projects, liaison with project teams to recommend best practices and perform post-implementation performance review of the new or re-engineered processes for all of the strategic projects in Insurance, Telecom, Financial, and Supply Chain and Logistics domains. A self driven, result oriented, self-motivated, expert at written and verbal communication cross-functionally at all levels of the organization to transform latent knowledge into functional requirements, creative problem solver, team player and able to manage multiple project assignments with competing priorities, and support strategic initiatives by executing Systems/Application Development Life Cycle (SDLC) methodologies such as Iterative, Waterfall and Agile. PROFESSIONAL EXPERTISE - - Act as a liaison between business stakeholders and development teams within the IT organization and communicate with internal and external business and IT stakeholders effectively in person, on conference calls, in web meetings, via emails in a professional manner to achieve business and project objectives and meet set project deadlines. Elicit business requirements/objectives and advise business partners on how best to leverage IT capabilities, in addition to identifying opportunities to grow the business through the innovative and effective use of technology. Lead generates and documents internal business user and functional specification requirements using interviews, document analysis, workshops, surveys, site visits, and task and workflow analysis in moderate to highly complex environments. Collaborate with project stakeholders and SMEs to asses and document current processes, understand business requirements and deliver Systems Requirement Specification (SRS) documents. Prepares documentation on expected benefits, use cases, current/proposed process, workflows, data flows, process re-engineering studies, functional specifications, risk integration, end-user adoption plans/ guides and organization structures. PARAM 1 Param T: -|E:-Skype ID: pvsingh31 Brampton|Ontario Tools and Technologies Business Analysis Tools MS Visio, MS Project, MS Office, IBM Notes, CISCO WebEx, MS Excel, MS Office, MS PowerPoint, IBM Lotus Notes, IBM same time, Putty, Notepad++, GUI, TFS (Team Foundation Server), Share Point 2010, MS Outlook 2010, MS One Note, inteGRATE4TFS (Modern Requirement tool). System/application development life cycle Hands on experience with market leading methodologies SmartBPM, Waterfall, Prototyping, Hybrid and JAD (Joint application development life cycle). Knowledge of Scrum, Agile framework. Business Analysis soft skills Leadership, communication, problem-solving, critical thinking, active listening, quality client service techniques, decision making, technical writing, presentation and public speaking, team building, team player, self-motivated, work independently i.e. working remotely with off-shore clients, walkthroughs, and continuous improvements. Wireframe tools Balsamiq tool for wireframe and Mock-ups, StarUML, yED graphic editor, AgroUML Development Languages HTML, XML, CSS and JavaScript. Testing and Tools HP QC, Putty, MS Excel, preparing test cases, plans, strategy, reports, performing UAT testing, tracking defects, and performing manual testing. Database SQL Server-, MS Access, DB2, Oracle, Tapestry, Conso, CSG, NM1, State Tables. PARAM 2 Param T: -|E:-Skype ID: pvsingh31 Brampton|Ontario PROFESSIONAL SKILLS DEMONSTRATED Merak Systems Corporation June 2016 – December 2016 Saskatchewan Crop Insurance Corporation (SCIC) is a provincial Treasury Board Crown Corporation under the portfolio of the Minister of Agriculture. Business Analyst - IT Led all of the strategic IT infrastructure and Disaster Recovery program in a cost-effective way by identifying, assessing and documenting business and functional requirements of the business need, objectives by liaising with business and IT stakeholders. Responsibilities: - - - - - - Collaborate and communicate project status to project stakeholders, project team members including vendors, SMEs, and testers to mitigate any escalated issues and make sure timely deliver of quality solutions within project deadlines, and remotely manage relationships with various project stakeholders. Led the development of the exercise planning project. Participate as part of the exercise planning team during weekly planning meetings, with the goal of assuring the teams are prepared for a successful DR exercise. Meet and or exceed business recovery requirements. Assure that the DR solutions remain supportable and cost effective. Conduct prototype sessions/demos to verify and gain approval for business requirements and other project artifacts. Work with senior level management and a cross section of stakeholders to develop business requirements and gain consensus regarding approach Evaluate and communicate any current leading-edge technologies, trends in applications, infrastructure, analytical tools, benchmark standards that contribute to the effective delivery of the project. Lead/facilitate workshops and one-on-one interviews to gather business requirements, and creating future state business process flows to attain program objectives Performed process designing, process mapping and re-engineering (current state vs. future state) Evaluate critical information gathered from multiple team meetings during project or status update meetings and create and deliver presentations, UML diagrams, business and system requirement document, and governance document geared to management project stakeholders. Adhere to internal policies/procedures and applicable regulatory guidelines, contribute to the review of internal processes and activities and assist in identifying potential opportunities to improve operational efficiencies. Ensure the IT solutions reflect the functionality necessary to address business goals and objectives. PARAM 3 Param T: -|E:-Skype ID: pvsingh31 Brampton|Ontario - - Identify, evaluate and have a clear understanding of the high-level business requirements, project scope, project objective and present clients and stakeholders with requirements document in order to make the requirement process short and successful. Create test documents including test plans, test reports, test strategy and work with QA, and tester to deliver project on time. Contribute to the development of an Opportunity Assessment (Business Case) for solution proposals including business need, cost/benefit analysis, in scope, feasibility, gap analysis and recommendations to senior management. IBM Canada (Bell Canada) August 2015 – February 2016 IBM is the largest technology and consulting employer in the world, serving clients in 170 countries.IBM Canada provides end to end services to its many strategic business partners. IBM and Bell Canada work together to provide better standards and customer experience for its IVR (Interactive Voice Response) platform. Business Analyst Led the strategic IVR projects which include IVR updates, migration, routing changes, process reengineering which helped Bell Canada in providing the best customer service experience for all of their Bell customers. Responsibilities: - - - - Collaborate with the system integrator and other project team members to ensure the functional specifications identified have been met. Lead requirement gathering sessions such as workshops, interviews, prototyping and communicate with business owners/primes, subject matter experts (SME’s), developers, testers, and project manager. Documented expected benefits, use cases, current/proposed processes, and functional and non-functional specifications. Created presentations, functional and non-functional requirement documents, use cases, wireframes, Visio diagrams and business requirement documents. Present all the business and technical requirement documents to project stakeholders and acquire sign-offs. Reviewed functional and non-functional requirements with testers to make sure they understand what requirements needs to be tested. Created test cases, test strategy, test plans, recorded defects, communicated to the developer to fix issues, and led Operational Assesment Testing (OAT), System Integration Testing (SIT) and User Acceptance Testing (UAT) with business stakeholders. Analyzed plans for changing requirements also allocate time for project specific tasks by facilitating efficient meetings, sticking with time frames for meetings and agenda, grouping similar tasks together, shifting smoothly from one task to another and prioritize my projects and focus on higher value tasks with more immediate deadlines. PARAM 4 Param T: -|E:-Skype ID: pvsingh31 Brampton|Ontario - - - Lead requirement gathering sessions such as workshops, interviews, prototyping and communicate with business owners/primes, subject matter experts (SME’s), developers, testers, and project manager. Documented expected benefits, use cases, current/proposed processes, and functional and non-functional specifications. Successfully worked cross-functionally to uncover new requirements, identify and document ASIS to TO-BE model, understand any risks, constraints, assumptions and record user stories to use them writing the business requirements and convert them into functional specifications. Ensured project alignment with business and IT departments so as to support organization project plans and scope. Collaborated via Cisco WebEx web conferencing technology during the offshore meeting with business primes, project managers, testers, and developers based in the Philippines. Worked in a cross-functional team of 45+ members including Business Analysts, Developers, Tech Leads and Testers in Canada (On-Shore) and Philippines (Offshore). Identified stakeholders, identified stakeholder impact, gathered requirements, prepared project planning, contingency planning, and resource estimates. Shorewise Consulting December 2014 – August 2015 It is a professional organization exclusively focused on staffing, consulting and training services to clients across all domains. Business Analyst Led the migration from manual, paper-based system to an automated loan system. Making system lean by eliminating unnecessary processes and helping employees spends less time in filling out. This gave an increased efficiency, and the ability to track applications through the entire loan approval system. Responsibilities - - Define success metrics for content projects, and partner with various internal and external teams to evaluate work success by using reporting software like Google Analytics Worked directly with business primes/IT stakeholders/end users and create user interface design to help solve most complex business impediments. Lead IT teams to align existing systems and processes to update systems and drove process improvement. Performed business analysis on the current state of the business by capturing and understanding requirements, performing business processe mapping via flow charts, use cases, and by produce business and systems requirement documents. Collaborated with IT stakeholders to produce use cases, Visio diagrams, and wireframes for the proposed solution along with testing training documents. Create and perform walkthroughs for the Power Point presentations for the proposed application solution by incorporating the sketch diagrams in order to get buy in from the business stakeholders. PARAM 5 Param T: -|E:-Skype ID: pvsingh31 Brampton|Ontario Canadian Tire Corporation March 2012 – June 2014 Canadian Tire Corporation, Limited is a Canadian retail company which sells a wide range of automotive, sports and leisure, and home products. Business Analyst Led voice directed order picking system by understanding business needs, plans and pain points. Understood the process flows and system priorities in detail prior beginning the project. It brought down the overall error rate for distribution centers improved picks for all the products and improved retailer experience. Responsibilities - - Prepared documentation on Standard Operating Procedures (SOP) in order to implement Vocollect with the objective of increasing workforce efficiency. Attended project status meetings that delved with project milestones, planning, budget, and schedule. Led the development of voice directed picking, business process mapping of all the AS-IS business processes to TO-BE state by eliciting, facilitating requirement session with various stakeholders, and discuss project issues with business while presenting the best solution possible and handled resource allocation necessary to solve complex problems impacting the business. Regularly supervised the mapping of business processes by providing support and training to the end users. Facilitated, listened and communicated changes to the requirements managed relationships with stakeholders and facilitate requirement gathering sessions and JAD meetings while performing a preliminary study to understand and document current business processes. Presented requirement documents after meetings to business and IT stakeholders for sign-offs and attended project status meetings discussing on project milestones, planning, budget, and resources. American Express February 2007 – January 2009 World’s largest card issuer by purchase volume, process millions of transactions daily as the premium network for high-spending card members. Helps small business owners succeed by delivering purchasing power, flexibility, and financial control. Business Analyst Led the development of the web-based application, which is independent of browser type, for Small Medium Business owners (SMB) as an online banking platform. PARAM 6 Param T: -|E:-Skype ID: pvsingh31 Brampton|Ontario Responsibilities: • Content Creation and Technical Writing: Successfully created a variety of technical and business documents, including requirement and systems documentation and prepared documentation on standard operating procedures in order to implement Vocollect by increasing workforce and management efficiency. •Good Communicator, Listener, and Presenter: Facilitated and communicated change managed relationships and facilitate requirement gathering, JAD meetings with Business/IT and Vendors while performing a preliminary study to understand and document current business processes. • Strategic Thinking and Problem Solver: Led the development of voice directed picking, business process mapping of all the AS-IS business processes to TO-BE state by eliciting, facilitating requirement session with various stakeholders, and discuss project issues with business while presenting the best solution possible and handled resource allocation necessary to solve complex problems impacting the business. Globalive Communications December 2006 – January 2007 Globalive Communications Corp. provides telecommunications services for individuals and a retail network of stores and dealers in Canada. The company provides conferencing services, consumer long-distance services, dialing codes, and payphones. Business Analyst Led the development of smart IVR with customizing menu options and then delivering the requirements by testing them. Smart IVR lets customers respond in spoken or keywords. Caller’s preference, previous action, and caller identity are utilized for personalizing interactions to improve customer satisfaction and reduce cost. Responsibilities: •Good Communicator, Listener, and Presenter: Facilitated and communicated change managed relationships and facilitate requirement gathering, JAD meetings with Business/IT and Vendors while performing a preliminary study to understand and document current business processes. • Strategic Thinking and Problem Solver: Led the development of voice directed picking, business process mapping of all the AS-IS business processes to TO-BE state by eliciting, facilitating requirement session with various stakeholders, and discuss project issues with business while presenting the best solution possible and handled resource allocation necessary to solve complex problems impacting the business. • System Integration and User Acceptance Testing: Reviewed functional and non-functional requirements with testers to make sure they know what requirements need to be tested. Created test cases, test strategy, test plans, recorded defects and communicated back to the developer to fix issues. PARAM 7 Param T: -|E:-Skype ID: pvsingh31 Brampton|Ontario EDUCATION Scrum Master Certified, Scrum Study February 2016 Lean Six Sigma, APICS June 2015 Diploma in Business Analysis – Millennium Training and Communications Inc. February 2011 Masters in Business Administration (Management), Punjab Technical University (India) February 2001-March2005 PARAM 8