Paolo Zabarte

ZABARTE, PAOLO SAN MATEO 14 Jamaica St. Better Living Subdivision, Parañaque City Mobile Number:- /- Email Address:-Skype ID: burnek_17 Work Experience: Position: ADVANCED TECHNICAL SUPPORT Date:May 15, 2017 – Present Company: IBEX Global Philippines Job Description: Assisting customers in adding International Packages Troubleshoot Apple Mobile Devices Creating ticket for customers having network coverage issues Assisting customers for their Billing concerns and disputes Position: INCIDENT MANAGEMENT Date:June 8, 2015 – January 20, 2017 Company: TELUS International Philippines Job Description: To ensure the TELUS and Koodomobile websites are working We support website and mobile apps for TELUS and Koodomobile We monitor the website that the links are working properly We respond by contacting all support groups in fixing the errors in the website. Providing impact percentage of each High Severity issues Submitting all reports to our clients. Position: SPOC IT Helpdesk Date:January 10, 2013 – June 8, 2015 Company: TELUS International Philippines Job Description: Installing application as per approved request Fixing laptop, desktop and vmware issues System recovery Password reset Troubleshooting internet connection Application troubleshooting Position: Remote Technical Support Tier II Date:September 24, 2012 – December 2012 Company: IOpex Technologies Job Description: Virus removal Fixing laptop and desktop issue System recovery Password recovery for Apple Issue Troubleshooting internet connection Position: Customer Support Representative Date:March 20, 2012 – August 6, 2012 Company: Teletech Phils. Job Description: Assisting customers for ordering the ADSL service Assisting billing inquiry Troubleshoot Landline Issues Position: Technical Support Representative (Tier 2) Date:January 2012 – March 2012 Company: Teleperformance Job Description: Chatting and Emailing Players Position: Technical Support Representative (Tier 2, Red Hat Certified and Supervisor) Date:December 15, 2010 – December 10, 2011 Company: Startek Limited Phils. Job Description: Troubleshoot DSL Connection Troubleshoot E-mail Issues Troubleshoot Landline Issues Troubleshoot Wireless Connections Coaching and Supervising newly hired agents and monitoring their improvements for Academy Bay (ABay) Managing and reviewing all tickets that has been assigned to Tier 2 Floor Support Taking consultations and supervisor calls Position: Technical Support Representative (Tier 1, Red Hat Certified and Supervisor) Date:September 15, 2009 – December 15, 2010 Company: Startek Limited Phils. Job Description: Troubleshoot DSL Connection Troubleshoot E-mail Issues Troubleshoot Landline Issues Troubleshoot Wireless Connections Coaching and Supervising newly hired agents and monitoring their improvements for Academy Bay (ABay) Floor Support Taking consultations and supervisor calls Position: Sr. Customer Support Representative Date:September 1, 2008 – September 5, 2009 Company: Convergys Service Phils. Job Description: Review and verify fraud transactions on their credit card account (Inbound) Review every transaction and verify with card member (Outbound) Position: Customer Support Representative Date:February 24, 2008 – August 08, 2008 Company: Southerland Global Service Phils. Job Description: Review and verify if there’s any account takeover on their eBay account. Review every item if it’s legitimate or not. Position: Technical Support Representative / OIC (Officer-In-Charge/Floor Walker) Date:April 16, 2006 – February 18, 2008 Company: Advanced Contact Solutions, Inc. Job Description: Troubleshoot DSL Connection Troubleshoot E-mail Concerns Taking Supervisor Calls (If necessary) Monitoring Team’s Statistics AHT (Average Handling Time) QA (Quality Assurance) FCR (First Call Resolutions) Skills: Repairing computers and network concerns. Designing building and architectural structures. Can handle DSL concerns. Basic photo editing and video editing Organizations: Fitness Unlimited Submission Sport Parañaque Brazilian Jiu Jitsu Wrestling Muay Thai Trainings: ITIL (Information Technology Infrastructure Library) Trained 2014 – TELUS International Philippines Certified Red Hat for Cincinnati Bell (2009) Educational Background: Degree School / University Course School Year Primary Immaculate Heart of Mary 1986 – 1992 Secondary Parañaque National High School 1993 - 1997 College Far Eastern University B.S Architecture 1997 – 2001 Vocation Mary Mount School Basic Computer December 16-25, 1999 ArkiCAD Institute AutoCAD September – November 2001 Personal Background: Birth Date: August 28, 1980 Birth Place: Makati City Age: 37 Height: 5’5” Weight: 163lbs. Citizenship: Filipino Religion: Roman Catholic