Paolo San Andres

Paolo San Andres With a commitment to excellence and a proactive approach, I am eager to bring all the skills I learned. Seeking a collaborative and growth-oriented environment, I aim to contribute my versatile expertise while continually expanding my knowledge base. WORK EXPERIENCE In-house IT support CONTACT ME --79 - Banaag st. Pineda Pasig City. EDUCATION Bachelor of Science in Computer Engineering AMA Pasig 2005 - 2009 SKILLS Sept. 2019 - Jan. 2024 City Government of Pasig l Pasig City Providing Support to end users on a variety of issues. Identifying, researching and resolving the technical problems. Responding to telephone calls, email and personnel requests for technical support. Troubleshooting problems across both windows and mac operating system and applications. Providing Technical assistance and support for incoming queries and issues related to computer systems, software and hardware. Resolving Technical problems with Local Area Networks (LAN) Wide Area Network (WAN) and other systems. Social Media Manager / Magazine Layout Artist Aug. 2023 - Dec. 2023 AxcessStudios l Freelance Make an interesting or eye catchy caption that is relevant to the niche. Create the most appropriate image or video for the posting of content. Research most trends on Social Media to use. Engage in our posts and discussion on other Social Media topics. Tracking the number of impressions and the interaction rate on our Social Media. Research and analyze strategies for creating and posting content. In charge of the design or visual presentation of a publication or project Project Manager / Social Media Manager Feb. 2022 - Nov. 2023 MetaHype Solutions l Freelance In my role, I create eye-catching captions and visuals for social media posts, aligned with current trends and our niche. I engage with our audience and partake in relevant social media discussions, while tracking engagement metrics. Additionally, I research strategies for effective content creation and compile weekly reports on our social media performance. Content creation As a Project Manager, I lead and coordinate teams to ensure successful execution. I thrive on meticulously planning each step, managing resources efficiently, and maintaining clear communication to keep projects on track. My dedication to delivering results within deadlines and budgets drives me to effectively overcome challenges and achieve project objectives. Graphics Community Moderator Community management Alpine eSports - NFT l Freelance Technical support Social Media Management Customer service Lead gen SEO outreach Nov. 2022- Apr. 2023 In my role, I diligently maintain a secure and positive environment within the community by ensuring the absence of FUD (Fear, Uncertainty, and Doubt), BOTs, SPAMMERS, and SCAMMERS. My focus is on fostering a happy and healthy community atmosphere, where I respond to inquiries with precise and detailed answers. Additionally, I am committed to regularly updating the community with relevant information, while also engaging in building friendly and supportive relationships with its members, all contributing to a vibrant and safe community experience. Community Moderator Jan. 2022 - July 2022 Bigcats - NFT l Freelance In my role, I diligently maintain a secure and positive environment within the community by ensuring the absence of FUD (Fear, Uncertainty, and Doubt), BOTs, SPAMMERS, and SCAMMERS. My focus is on fostering a happy and healthy community atmosphere, where I respond to inquiries with precise and detailed answers. Additionally, I am committed to regularly updating the community with relevant information, while also engaging in building friendly and supportive relationships with its members, all contributing to a vibrant and safe community experience. REFERENCES Community Moderator Oct. 2021 – Oct. 2022 CD3D - CinemaDraft - Crypto l Freelance Kris Castaneda Deputy, C3-IT, City Gov’t of Pasig Phone: - George Dicdiquin CEO, MetaHype Phone: - Rafael Ramos Team Lead, BigCats NFT Phone: - Shiela Jacinto Team Supervisor, Teletech Phone: - In my role, I diligently maintain a secure and positive environment within the community by ensuring the absence of FUD (Fear, Uncertainty, and Doubt), BOTs, SPAMMERS, and SCAMMERS. My focus is on fostering a happy and healthy community atmosphere, where I respond to inquiries with precise and detailed answers. Additionally, I am committed to regularly updating the community with relevant information, while also engaging in building friendly and supportive relationships with its members, all contributing to a vibrant and safe community experience. Nov. 2018 – Sept. 2019 Outreach Manager CWP (Creative Working Playground) l Freelance My responsibilities include executing an effective guest blog outreach strategy, where I identify and collaborate with high-quality blog sites that align with our niche. This approach not only broadens our online presence but also significantly enhances our visibility to a diverse array of readers and potential visitors, effectively expanding our reach within the targeted niche market. May. 2018 – Nov. 2018 Community Manager – Email / Chat support. CrowdCreate Mark Abrantes Team Supervisor, Teletech Phone: - In my role, I expertly manage customer relations and communication by supervising project rooms on Telegram, ensuring a dynamic and responsive interaction with our clients. Additionally, I proactively engage with potential clients by crafting and sending personalized offers, followed by diligent follow-up emails, to establish strong connections and demonstrate our commitment to meeting their unique needs. Feb. 2016 – Apr. 2018 Resolution Specialist TeleTech - FairFax Media My role encompasses a comprehensive approach to customer service, where I actively assist with customer inquiries, attentively understand their specific needs, and offer tailored solutions related to their subscriptions. In the event of any concerns or complaints, I prioritize their prompt and effective resolution, ensuring customer satisfaction is maintained. Moreover, I adeptly handle technical issues that subscribers may encounter, striving to guarantee a seamless and uninterrupted experience with our services. Jan. 2013 – May. 2015 Technical Support VERDANTPOINT DEV'T CORP. Back up all transactions and ensure the smooth operation of branch servers by checking their LAN/Internet connections. Additionally, we install software and peripherals on PCs, troubleshoot hardware and network issues, and provide support by repairing or replacing software, hardware, and peripherals. We've developed robust communication, customer service, and technical skills as part of our continuous improvement. Furthermore, we play a crucial role in imaging, setting up, and deploying PCs and servers. Senior XML Operator March. 2011 – Feb. 2012 Newspaper Direct Production Asia Inc. Responsible for meticulously editing and reviewing a variety of international newspapers, my role involves identifying and correcting common errors such as repeated words, pictures that are not correctly associated with their respective articles, and misspellings, as well as promptly escalating more complex issues related to text and imagery to the specialized profiler team for further attention. CSR - Outbound - RTS (Billing group) June 2010 – March 2011 CIBI - Outsourced Company - Globe Account In our commitment to providing exceptional customer service, we proactively reach out to our subscribers to verify the receipt and accuracy of their monthly billing statements, ensuring they are well-informed and satisfied with the current month's billing details.