Paolo Salarde
$5/hr
Hello everyone! I'm a skilled customer service professional with over 3 years of robust experience.
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 27 years old
- Location:
- General Santos City, Xii, Philippines
- Experience:
- 3 years
Paolo M. Salarde
|(
1202 |
@gmail.com | LinkedIn.com/PaoloSalarde
PROFESSIONAL EXPERIENCE
March 2025 – Present
Subject Matter Expert
Fiserv | General Santos
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Escalation & Knowledge Management: Expertly resolve complex customer inquiries and escalated complaints;
serve as knowledge vault, sharing expertise and mentoring less experienced team members.
Process Improvement: Analyze processes, identify inefficiencies, and provide recommendations for
improvement.
Collaboration & Performance: Act as a key liaison between teams, providing expert advice on product
information: monitor call quality and analyze performance metrics (KPIs).
Customer Service Representative
October 2024 – February 2025
Virtual Staffing Solutions | General Santos
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Detail & Accuracy: Handled sensitive financial information, ensuring accuracy and integrity in all transactions.
Customer Relations: Clearly explained complex financial information, building rapport and ensuring mutual
understanding while dealing with frustrated customers with patience and empathy.
Problem-Solving & Dependability: Addressed customer concerns efficiently to provide effective solutions;
maintained strong follow-through on commitments, fostering trust.
Technical Support Engineer
February 2023 – October 2024
CTC BPO INC. | General Santos
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Technical Support: Resolved technical issues and provided support, demonstrating strong analytical and
problem-solving skills.
Communication: Managed customer communication effectively, utilizing strong verbal and written
communication skills.
Adaptability: Maintained excellent performance under pressure and consistently demonstrated self-initiation.
SKILLS
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Technical & Analytical: Knowledge Management, Process Documentation (SOPs), Performance Monitoring
(KPIs), Technical Troubleshooting, Strong analytical and problem-solving skills, Attention to Detail.
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Communication & Leadership: Escalation Resolution, Cross-Functional Collaboration, Mentoring & Coaching,
Effective communication, Clear explanation of complex financial information, Patience, and Empathy.
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Professional: Self-Initiation, Commitment to continuous learning, Dependability.
