Paolo Henry Dulfo
Operations Manager/Team Leader/Customer
Support Representative
Lapu-Lapu City, Philippines- ·-
Skills
Adaptability
Fast Learner
Customer Service
Customer Support
Technical Assistance
Profile
Highly experienced Operations Manager/Team Leader/Customer Support
Representative with a strong background in technical and customer support.
I have a proven track record of successfully managing teams and delivering
exceptional customer service. Skilled in multitasking, problem-solving, and
leadership, with the ability to effectively prioritize and manage tasks. I possess
excellent interpersonal communication skills and thrive in a team-oriented
environment. My goal is to secure a challenging position where I can leverage
my skills and experience to contribute to the success of the organization while
continuously learning and growing.
Multitasking
Problem-Solving
Leadership
Employment History
Technical/Customer Support Representative, Empower Energy
Solutions
December 2022 — Present
As a Technical/Customer Support Representative at Empower Energy Solutions,
I provide technical assistance and customer support to ensure customer
satisfaction.
Utilizing my multitasking skills, I handle customer inquiries, troubleshoot
technical issues, and provide timely and effective solutions.
Additionally, I utilize my problem-solving skills to identify and resolve customer
issues, ensuring a positive customer experience.
I also maintain accurate customer records and follow up with customers to
ensure their needs are met.
Operations Manager, Concentrix Daksh Philippines
June 2020 — May 2022
As an Operations Manager at Concentrix Daksh Philippines, I oversee and
manage the daily operations to ensure efficient and effective service delivery.
Utilizing my leadership and teamwork skills, I collaborate with cross-functional
teams to drive operational excellence and achieve performance targets.
I also utilize my problem-solving and critical thinking abilities to identify and
address operational challenges, implementing solutions to improve processes
and enhance efficiency.
Additionally, I utilize my organizational and time management skills to prioritize
tasks and meet deadlines, ensuring smooth operations.
Team Leader, Concentrix Daksh Philippines
July 2017 — June 2020
As a Team Leader at Concentrix Daksh Philippines, I lead and support a team to
ensure high-quality service delivery and customer satisfaction.
Utilizing my leadership and teamwork skills, I provide guidance and coaching to
team members, fostering a positive and productive work environment.
I also utilize my problem-solving and interpersonal communication skills to
address team and customer issues, ensuring effective resolutions and a positive
customer experience.
Additionally, I utilize my organizational and time management skills to prioritize
tasks and meet deadlines, ensuring smooth team operations.
Education
BS Electronics and Communications Engineering, University of San
Carlos - Technological Center
