PAOLO
DALUZ-
WORK EXPERIENCE
PROFESSIONAL SKILLS
Calendar Management
Social Media Management
Graphic Design
Appointment Setting
Booking
Administrative Task
Email organization and response
Travel arrangements
Customer Support
Data Entry
Creating and formatting documents
Project management
E-commerce support
TOOLS I’M FAMILIAR WITH
Slack
Gmail
Asana
Trello
Zoom
Google Drive
Microsoft Teams
Microsoft Office
Calendar
Excel
Canva
Capcut
Dropbox
CUSTOMER SUPPORT SPECIALIST
Booth and Partners | January 2023 - June 2024
Act as the primary point of contact for dental
clients, responding to inquiries and providing
assistance with account-related matters.
Processed orders for retainers once customers'
aligners were deemed a good fit, maintaining
attention to detail to ensure customer
satisfaction.
Managed the ordering process for impression
kits required for customers' aligners, ensuring
accuracy and timely delivery.
CUSTOMER SERVICE REPRESENTATIVE
EXL | June 2021 - January 2023
Managed renters’ insurance policies, assisting
customers with relocating their insurance
coverage to new locations as needed, ensuring
a smooth transition and continued protection.
Handled cancellation requests for renters’
insurance policies, providing empathetic
support to customers while adhering to
company policies and procedures.
Collected payments for renters’ insurance
premiums, utilizing secure payment processing
systems and maintaining accurate records of
transactions.
CUSTOMER SERVICE REPRESENTATIVE
Telstra | December 2019 - January 2021
Managed billing statements, ensuring accuracy
and timely delivery to customers, and
addressing any billing inquiries or
discrepancies with professionalism and
attention to detail.
Successfully activated internet services for
new customers, guiding them through the setup
process and providing technical assistance as
needed to ensure a smooth onboarding
experience.
Assisted customers with relocating their
internet services, coordinating the seamless
transfer of service to their new location while
ensuring minimal downtime.
CUSTOMER SERVICE REPRESENTATIVE
Alorica | September 2018 - October 2019
Actively managed the process of activating new
credit cards for customers, ensuring smooth
and efficient service delivery.
Handled cancellation requests for credit cards,
adhering to company policies and procedures
while providing empathetic support to
customers.
Assisted customers in changing due dates for
their credit card payments, facilitating their
financial management and enhancing
satisfaction.
EDUCATION
NATIONAL COLLEGE OF SCIENCE AND TECHNOLOGY
June 2012 - March 2016
AB Communication
REFERENCES
Rico Abrencillo | Customer Support Specialist |--
Irene Dolino | Team Leader |--
Moises Manuel Jr. | Team Leader |--
