PAOLA PUERTA
E X E C U T I V E
A S S I S T A N T
Detail-oriented executive assistant with experience in top office management and customer
service. Dedicated, quite yet firm personality, with a high sense of confidentiality and work
ethics. Self-motivated and team work oriented.
Contact
Phone
-
Email
-
Address
Calle 54 # 77D- 75 - Medellín
Education
2016
Bachelor´s in International Affairs
Universidad Luis Amigo
(inconcluso)
Expertise
Organization - time management
Confidentiality
Event Coordination - logistics
Customer Service
Interpersonal Communications
Multitasking
Language
English (native)
Spanish (native)
WORK EXPERIENCE
Executive Assistant to CEO
2017 - 2023
Renault Argentina - Buenos Aires
Scheduling and coordination of CEO´s agenda; administrative and personal.
Management of travel, hotel accomodation of business trips.
Budget creation, maintenance and control.
Organization, logistics, management of top executive visits (travel accomodations,
transfers, venues, catering).
In charge of keeping open channels of communication between the CEO and
the rest of the Executive Committee and other areas of the company.
Administrative support to executive committee members.
Executive Assistant to CEO
2014 - 2017
Renault Colombia - Envigado
Monitored supervisor's work calendar and scheduled appointments, meetings,
and travel.
Created and managed department budget.
Managed phone and email correspondence and handled incoming and
outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Interacted with external government, media, and various institutions on a
regular basis.
Classroom Assistant
2011 - 2014
The Columbus School - Envigado
Helped teacher prepare instructional material and displays.
Collaborated with instructors to develop engaging lesson plans.
Assisted students in developing deeper understanding of course concepts by
providing one-on-one support.
Assisted teachers with classroom management and document coordination to
maintain positive learning environment.
Quality Analyst Specialist
Asurion Insurance Services - Houston
2005 - 2011
In charge of auditing, evaluating quality of the services provided by call center
representatives.
Collaborated with management to provide training on improved processes
and assisted with creation and maintenance of quality training.
Monitored KPIs to proactively address bottlenecks and quality issues.
