Paola Ortiz

PAOLA LARA BILINGUAL VIRTUAL ASSISTANT Mexico | (- |- Results-driven and detail-oriented Bilingual Virtual Assistant with over 2.5 years of experience in administrative and marketing support for international clients. Skilled in Google Workspace, Zoom, and CRM systems. Adept at task prioritization, workflow optimization, and delivering exceptional customer service. Seeking to contribute expertise to a dynamic and growth-oriented organization. AREA OF EXPERTISE Administrative Support Customer Service Project Coordination Marketing Assistance Technical Support Interpretation KEY ACHIEVEMENTS Managed complex calendars for multiple executives, proactively resolving scheduling conflicts and ensuring seamless daily operations. Successfully managed and prioritized incoming communications(email, phone, mail) for C-level executives, ensuring timely responses and maintaining a professional image. Offered extensive administrative support, which included reports, presentations, and correspondence, ensuring accuracy and attention to detail. PROFESSIONAL EXPERIENCE Executive Virtual Assistant, USMLEagle/Joshi Law(Remote/USA) Aug 2023 -Oct 2024 Organized and maintained executive calendars, scheduling meetings, and optimizing time management. Managed document processing, including translations, transcriptions, and data entry. Delivered high-quality bilingual customer service and administrative support. Assisted with content coordination for social media and marketing campaigns. Customer Service Bilingual Agent/ HughsNet Chat Support/Remote(USA) Feb 2019- Aug2020 Assisted Spanish/English-speaking customers with product and service inquiries, troubleshooting, and account support. Resolved technical issues and customer complaints efficiently to enhance satisfaction. Provided bilingual communication, ensuring clarity and professionalism in all interactions. EDUCATION Bachelor’s Degree in Foreign Languages Instituto de Estudios Superiores de Tamaulipas (ANAHUAC) Major in Automotive Technology. Thesis on "Technological Advancements within the current Mechatronics Industry”. 2018 - 2023 High School/ Humanities Instituto de Estudios Superiores de Tamaulipas. (ANAHUAC) Relevant coursework in Administration and Social Media management. 2015 - 2018 ADDITIONAL INFORMATION Languages: English, Spanish. Certifications: Microsoft Office and Google Workspace. Awards/Activities: Most Innovative Employer of the Year (2020. Highly adaptable to new technologies and platforms. Experience working with international teams across different time zones.