Paola Natalia Moreno Alegria

PAOLA MORENO PROPERTY MANAGER ASSISTANT CONTACT --San Salvador, El Salvador https://www.linkedin.com/in/ paola-moreno-6a6b7a225/ PROFILE Detail-oriented and proactive Property Management Assistant with over 1 year of experience in supporting property managers and ensuring smooth operations of residential and commercial properties. Skilled in tenant relations, lease administration, and maintenance coordination. Adept at using property management software to streamline processes and enhance efficiency. Strong communicator with a customer-focused approach, dedicated to providing exceptional service and maintaining high tenant satisfaction. SKILLS WORK EXPERIENCE Property Management Software (MLS, Tenant Turner, Appfolio) Property Manager Assistant Microsoft Office Suite 1st Choice Property management Maintenance Coordination (property Meld) Lease Administration Financial Reporting Communication Skills Problem-Solving - Managed tenant relations for a portfolio of over 200 units, ensuring high tenant satisfaction and retention using tools like AppFolio and Tenant Turner. Handled lease agreements and renewals, ensuring compliance with local regulations and company policies. Conducted property inspections and coordinated necessary repairs, maintaining high standards of property upkeep, and communicated via emails. Maintained accurate records of tenant interactions, lease agreements, and maintenance activities . Tenant Relations Strong customer service skills Inside sales representative Conflict Resolution Great healthworks Time Management Organizational Skills Attention to detail Strong customer service relationships EDUCATION ITCA-FEPADE - Automotive Mechanic Technician Colegio En-Hacore Highschool 2009 - Utilized CRM tools to track sales activities, monitor performance, and identify areas for improvement. Conducted in-depth product knowledge training sessions for new team. members, contributing to a 20% improvement in their sales performance. Demonstrated product features and benefits through persuasive and compelling presentations. Provision Adviser Expert - Grupo La Resurreccion Conducted product demonstrations and presentations, effectively communicating the value proposition to potential clients. Conducted market research to identify new business opportunities and implemented targeted sales strategies. Contributing innovative ideas to enhance team performance and foster a collaborative work environment. Customer care representative - Sykes Ltda LANGUAGES English Proficient Spanish Native Improved customer satisfaction by promptly addressing inquiries and resolving issues. Assisted call-in customers with questions and orders. Generated weekly and monthly reports to highlight customer service performance and measure milestones.