Paola Milagros Zapata Parrales

With more than 5 years of experience in customer service, this has allowed me to develop very important skills such as active listening, empathy, appropriate tone, patience, and tolerance.

Problem solving skills, being able to identify the customer's problem and find an effective solution quickly.

Critical and logical thinking to manage difficult or unexpected situations.

To be a customer service advisor is to ensure that every customer feels heard, supported and satisfied with the solution provided.