Abrazaldo, Paola Jeanne M.
B 8 L 50 Garcia St. San Jose Del Monte Bulacan
Mobile#:-
email:-
OBJECTIVES
To seek the position as a Customer Service Represenative where my skills can be utilized to achieve the company’s goals while maintaining high standards.
EXPERIENCE HIGHLIGHTS
Customer Service Representative (October 2018 to May 2020)
Customer Service Representative for Paypal
VXI
Provide excellent customer service for customers of Paypal in US through phone.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Developed several effective methods for handling difficult customers that were used by other agents.
Collected customer feedback and made process changes to exceed customer satisfaction goal.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Developed highly empathetic customer relationships and earned reputation for delivering exceptional customer service.
Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
Customer Service Representative (November 2016 to April 2018)
Technical Support Represenative
Teletech
Provide high quality technical service for customers of Verizon FioS in US through phone.
Strategic-relationship and partnership-building skills - listen attentively, solve billing problems creatively and use tact and diplomacy to achieve win-win outcomes and transitioning to sales.
Resolved service issues, technicality and shared benefits of additional services.
Technical Support Representative(February 2016 to October 2016)
Teleperformance
Provide high quality technical service for customers of At&t Uverse in US through phone.
Strategic-relationship and partnership-building skills - listen attentively, solve billing problems creatively and use tact and diplomacy to achieve win-win outcomes and transitioning to sales.
Resolved service issues, technicality and shared benefits of additional services.
EDUCATIONAL BACKGROUND
Tertiary:
Computer Secretarial
Bulacan Polytechnic College
CSJDM, Bulacan
2013
REFERENCES
Hiroshi Yoshimoto
Payroll Officer
Microsourcing-
Marvin Capoquian
Customer Service Represenative
Afni Philippines-
Genesis Tolentino
Customer Service Representative
VXi-
