Hi! I’m Paola, a customer support and admin VA with 10 years of experience. I’ve handled email, chat, and admin tasks for different clients, and I know how to get things done without needing to be micromanaged. I’ve worked in customer service for years, so I know how to stay calm and polite even with tough customers. I care about giving a good experience, not just answering messages. I also do admin work like scheduling, organizing files, managing inboxes, and updating spreadsheets, basically, anything that helps my client’s day run smoother. I’m easy to work with, I communicate clearly, and I always finish what I start. I don’t overpromise. I just do my job well and make sure things are handled on time. I learn fast and adjust quickly to new tools or systems. If you need someone dependable, honest, and ready to start right away, that’s me. No long training needed, just tell me what needs to be done, and I’ll take care of it.