Pantam Sai Kumar

Offering strong customer-centric approach and eager to learn and thrive in customer care environment. Brings understanding of effective communication strategies and ability to quickly adapt and solve problems. Ready to use and develop communication and problem-solving skills in Customer Support Specialist role. Work History PANTAM SAI KUMAR 2025-03 - Freelancer Current Outlier, Remote 2017-01 - Senior Customer care representative 2019-11 Concentrix, Visakhapatnam, India • Company Overview: Client: AXIS bank • Streamlined communication for improved Contact Address customer relations, managing high-volume Visakhapatnam, Andhra phone calls and emails daily. • Contributed to the development of new Pradesh 530048 customer care policies and procedures, Phone increasing overall efficiency. - • Served as a trusted advisor for customers seeking E-mail assistance or recommendations on products or - services best suited for their unique requirements. m • Adhere to established quality standards and WWW guidelines in customer interactions. Online Profile • Ensure compliance with company policies and procedures in all customer interactions. • Maintained accurate documentation of all Languages customer interactions within CRM systems for future reference. English • Exceeded expectations in first call resolution rates Hindi by utilizing expert knowledge of products and services offered. Telugu • Collaborated effectively with cross-functional teams to provide seamless support for customers. Education 2015-04 MECHANICAL Chaitanya Engineering College - Visakhapatnam, India GPA: 81% • Graduation with Distinction, [2nd Semester, 1th Year] 2011-04 Intermediate: Maths, Physics And Chemistry Narayana Junior College - Visakhapatnam, India GPA: 92% • Graduation with Distinction. 2009-01 10th ( SSC ): Maths Physics Hindi Telugu English And Science St. Aloysius High School - Visakhapatnam, India GPA: 74% Techincal Skills • M365 • C and C++ • Autocad • Microsoft excel • Exceptional communication • Team motivation • Time management • Product knowledge Additional Information Excel Skills: • Advanced formulas (SUMIF, VLOOKUP, INDEXMATCH) • • • • • Pivot tables and charts for data analysis Macros and VBA for task automation Data validation and data cleaning Excel dashboard creation Conditional formatting Certifications • Microsoft Excel certification by Great Learning March 2025 • Autocad, C and C++ languages by Indo German Institute of Advanced Technology(Visakhapatnam)- August/September 2016 Excel Project 1)“Developed a Excel-based dashboard to track road accidents on monthly and yearly basis for rural and urban considering various parameters” 2)"Developed a Excel-based Railway dashboard to analyze the purchase type, payment method, ticket price, ...etc for the year- " Awards • STAR award (Best Performer for a particular quarter of the year(2018)) • TOP GUN award (Best Performer of the year(2018)) Hobbies and Interests • • • • Reading books of all genres Gardening Playing chess and cricket Solving sudoku puzzles Personal Information • • • • • Father's name: P. Nageswara Rao(Late) Mother's name: P. Govindamma Date of Birth: 01/14/94 Gender: Male Nationality: Indian Disclaimer I hereby, declare that the above furnished information is correct and true for the best of my knowledge and I bear the responsibility for the correctness of the above mentioned.