Pankaj Dhoot

Experience of 9 years in the area of Microsoft SharePoint 2007/2010/2013, Production Operations specialist, Technical Support, Content Management system support, Microsoft based platforms, Sales & in leading the team for new initiatives.

Skilled in implementing technology to support large user groups, supporting users at corporate headquarters as well as multiple remote locations. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of I.T Projects from needs analysis and requirements definition to implementation. Familiar with ITIL, Scrum process & having experience with NPS, KSC, etc

My background includes serving as a Ops Specialist & currently a Platinum Consultant entitled to work for more than 60 Enterprise customers (SaaS + OnPremise). This is a highly important profile & high paced as well, because the customers are one of the top premium customers.

Previously, I worked with numerous MNC’s & have grown professionally, technically & psychologically as well. In these positions, I demonstrated the ability to resolve a variety of issues and complaints, handling escalations, mediating between numerous teams & be the first point of contact for the customer. I have been a top performer & in my current organization I have topped the productivity reports right from the 21st day of my work & continue to be there even now.

Apart from the Soft skills, I also bring to the table strong computer proficiency in Cloud, MS SharePoint, Exchange, Word Press, MS Word, MS Excel, CRM database applications, etc & have worked across on CA service desk, SalesForce, JIRA, etc. Please see the accompanying resume for details of my experience and education. 

I am confident that I can offer you the best level of professionalism & service you look for, be it communication or problem-solving skills that you are seeking.

Technical Skills

• Microsoft SharePoint 2007/2010/2013 – L3 

• Microsoft 2008, 2012 servers – L2

• Microsoft SQL management studio, IIS, AD, performance monitoring

• Good hands on MIS 

• VB & PowerShell scripting, NetMeeting, SVN, Live Meeting, Service Desk CA

Soft Skills

• Excellent in communication; both written & verbal

• Well versed with quality, metrics processes & ITIL process

• Hands on experience in mentoring & leading L2/L3 resources