Pankaj

About Me 7+ years Jan 20, 1987 Jaipur, Raj -https://www.linkedin.com/in/pankajsharma87 - Professional Summary A highly motivated technical writer with a software engineering background and have tremendous passion for technical communications. I have expertise in DITA XML authoring, Agile, Content strategy, User/Administrator documentation, Release notes and Online help. I have proven ability to work with crossfunctional and cross-organizational team successfully. I'm adept at writing for all audiences, including consumers, administrators, and developers. I'm adaptable, positive, strategic, and have a fine eye for detail. Education Bachelor of Engineering, Information Technology | 2009 SKIT Rajasthan University High School, PCM | 2005 KVNo1 CBSE Board, Jaipur, Rajasthan Intermediate | 2003 KVNo1 CBSE Board, Jaipur, Rajasthan Career Highlights/ Achievements                    Awarded “Innovation of the year” by Pitney Bowes in 2013.  Successfully trained peer technical writers on DITA Authoring in a Training & Development Program.  Identified problem areas and improved overall documentation by successfully applying minimalism that increased sales of the product by 50%.  Received commendation for my clear and concise writing.  Lead team of 5 technical writers.  Conducted product training sessions for new hires.  Successfully managed extra-curricular events conducted by the Pitney Bowes.  Participated in product testing with the help of testers.  Created an effective process for receiving and responding to documentation feedback that minimized overall documentation building time.  Planned/drove high-scope migrations to topic-based structured authoring to support content reuse and maximize productivity.  Skills                                  Ability to analyse, interpret, and translate technical information into clear, concise, and user-oriented form.  Excellent written and oral communication skills with an exemplary grasp of English.  Proven ability to successfully work with cross-functional team across the globe.  Self-starter, organised, excellent team player, responsive, and accountable.  Exposure to version control systems for maintaining versions of documentation deliverables.  Expertise in help authoring tools and desktop publishing software like FrameMaker, MadCapFlare, Oxygen (DITA), Robohelp, MS-Word.  Proven ability to gather information from SMEs/Testers/Developers to develop documentation.  Experience in training and mentoring junior technical writers.  Experience in giving product training sessions to new hires.  A strong eye for detail.  Expertise in documentation estimation.  Good knowledge of different style guides like Microsoft Style Guide (MSTP)/Chicago Manual Style Guide.  Applied understanding of SDLC and documentation development life cycle(DDLC).  Ability to drive and deliver end-to-end documentation.  Proven time management skills.  Proven ability to work in Agile environment along with peers in engineering and product management.  Exceptional research skills.  Proven ability to improve documentation process and the customer experience.  Ability to communicate effectively with the product team and provide feedback on design, features, and functionality.  Tenacious, energised, and self-motivated with a high level of commitment and passion towards achieving quality excellence.  Solution oriented with a positive, can do attitude and an ability to work under pressure and achieve deadlines.  Excellent interpersonal, organizational, and analytical skills.  Roles & Responsibilities                          Research, write, edit and proof-read complex technical information and convert it into easy to understand user interface text, online help, and developer guides.  As a documentation specialist, I work with research and development, testers, and product management team in a fast paced Agile environment to obtain an in-depth understanding of the product and the documentation requirements including how to guide and instruction manual.  To produce high quality documentation in compliance to the product’s established standards and is appropriate for its intended audiences.  Liaising with product experts and sales and marketing specialists to create and maintain the information architecture.  To analyse existing and potential content and focus on reuse and single sourcing opportunities.  To create tutorials to help end-users use a variety of applications.  Main point of contact for all types of documentation.  To plan and schedule documentation review meetings with project team members.  To collect feedback from internal teams and update the documentation accordingly.  To share knowledge with the team and to look for ways to improve the quality, usability and accessibility of the documentation.  To review peer technical writers documentation for completeness and technical accuracy.  To track upcoming releases to plan documentation requirements.  To participate in daily scrum meetings and quarterly project release planning meetings.  Work Experience Lead Software Synechron Technologies Oct 2015 – Jan 2017 Responsible for the documentation of Marsh ClearSight software that provides its customers actionable insights to optimize decision making across the risk life-cycle. Marsh ClearSight LLC, a business unit of Marsh, LLC, is the global leader in technology, analytics and data service solutions across risk, safety, and claims management. Marsh ClearSight is a cloud-based, end-to-end platform for dynamic risk management that redefines traditional risk management information systems (RMIS). Freelance Technical Writer Freelance Jan 2015 – Oct 2015 During this period I worked worldwide with multiple clients on different technical writing projects. Technical Writer Pitney Bowes Jan 2013 – Jan 2015 Responsible for the documentation of Spectrum Technology Platform enterprise software. The core capabilities of Spectrum Technology Platform include data quality, data governance, data enrichment, and data integration. The Spectrum Technology Platform improves and accelerates end-to-end business performance with a multi-domain platform that integrates disparate data, provides data quality, location intelligence and decisive customer insight. Technical Writer InTime Tec Vision Soft Pvt Ltd Feb 2012 – Dec 2012 Responsible for the documentation of Jetmobile (Paris based, Associate Business partner of Hewlett-Packard printer) secure printing solutions. Technical Writer Urinfosolutions Oct 2009 – Feb 2012 Responsible for the documentation of multiple projects of Urinfosolutions. Personal Details Father’s name Birthday Gender V.K.Sharma Jan 20, 1987 Male Marital Status Nationality Home Town Married Indian Jaipur, Rajasthan I, Pankaj Sharma, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief. Pankaj Sharma Apr 28, 2017