Panayiotis Christodoulou

Panayiotis Christodoulou Strovolos, Nicosia, Cyprus- - linkedin.com/in/panayiotis-christodoulou-b- Summary A highly motivated and ambitious individual with a successful and diverse work history within the retail, online marketing, educational and financial sector. I have an incredibly adapting personality and a constant desire to learn, improve and succeed. I consider my most important accomplishment the fact that I was always able to grow within every organization I was employed and become a key member. I have a proven ability of recruiting, training, leading and coaching teams in order to improve results and increase customer satisfaction. Experience Finance Payments Coordinator SafeCharge Dec 2019 - Aug 2020 (9 months) The Payments Coordinator has a significant role in the financial business operations and he is granted access to the fascinating world of payments. - Fees configuration as per agreement - Balance reconciliation - Preparing and checking payments to merchant\suppliers - Revenue analyses - Data reconciliation - Direct contact with Banks\Merchants on daily basis Supervisor at the Admissions Department University of Nicosia Jun 2017 - Jun 2019 (2 years 1 month) The main purpose of this position is to evaluate applicants for admission to the Distance Learning programmes of the University by participating in all aspects of admission. -Supporting and coaching the admissions team that consisted of 7 Counselors -Preparing reports for internal and external use -Budget related tasks - such as the estimation of the commission for our agents and the budget for the cost of the exams in Greece -Been the main point of contact between the department and several internal and external stakeholders -Assisting with the admission selection process, by reviewing applications and evaluating student files -Development of the internal manual book (Employee Handbook for DL department) -Reviewing activities and processes in the light of customer feedback and make recommendations for enhancement of the activities’ effectiveness and efficiency, communication plan and recruitment activities Panayiotis Christodoulou - page 1 Customer Service Operator (Western Union) GAP Vassilopoulos Group Aug 2016 - May 2017 (10 months) Working in the contact center environment, the Customer Service Operator upholds key pillars of Customer Care, with specific dedication to world-class customer service, and risk mitigation. -Monitoring - handling bank transfers (Barclays, RBS, Nat West) from agents to the company's account -Mitigating risk by following all protocol and procedures meticulously -Checking the agent's account - credit history to allow temporarily increase of transaction limits -Responding to calls and emails to serve customers and fulfill requests such as fraud prevention and general inquiries -Handling and resolving customer complaints and making suggestions from improvement of procedures when possible Lead Content Analyst MindGeek Jul 2013 - Feb 2016 (2 years 8 months) Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for Management. -Recruitment of new staff. Mentoring and training junior and new staff. -Preparing daily workloads for staff and coordinating the daily allocation of work. -Preparing Monthly shi schedule for team. -Motivating the team to achieve high standards and KPI targets. -Evaluations/probation reviews of team members. -Arranging team meetings, focussing on targets, achievements and new initiatives. Listening to suggestions by team members in order to improve the morale and the performance of the team -Producing accurate reports on team performance for Management. -Managing and monitoring staff attendance and employee vacation requests Sales Advisor Leroy Merlin Jun 2011 - Nov 2012 (1 year 6 months) Responsible for delivering a friendly service to every customer that came to the store. Playing an active role in providing a positive customer experience and driving sales. -Meeting and greeting customers. Answering queries from shoppers. -Assisting customers with their purchases by demonstrating comprehensive brand and retail industry knowledge (both in person and by phone). -Receiving deliveries from suppliers. -Cataloguing stock & performing inventory checks. -Checking and replenishing stock on displays Panayiotis Christodoulou - page 2 Education University of Nicosia Master of Business Administration (M.B.A.), MBA 2015 - 2018 Relevant Coursework and Grade -Organization and HR Management A-Financial Management B+ -Corporate Strategy B -Strategic Marketing B University of Nicosia Bachelor of Science, Communications 2009 - 2013 Relevant Coursework and Grade -Public Relations Principle A -Public Relations Methods A -Technical Writing and Research A -Applied Journalism A -Newswriting A- Licenses & Certifications Microso Excel - ICDL Europe Employment Law in Cyprus - Adonis Business Academy Advanced Payroll Management - European Institute of Management and Finance (EIMF) Skills Customer Service • Internal Communications • Banking • Recruiting • Customer Experience • Payments • Administration • Back Office Operations • High Level Of Accuracy • CRM Databases Panayiotis Christodoulou - page 3