Panashe Chaka

CURRICULUM VITAE PANASHE CHAKA Personal Details 21 La Monte, Dorchester Drive Parklands 7441 email:-Contact:- PROFILE ● I am a dedicated individual, hardworking and I am eager to learn new avenues; customer-oriented person, cheerful but discreet. ● Ability to communicate tactfully with guests. ● Well-organized, loyal, reliable person accustomed to work tight schedules in a pressurized environment. ● Possess a good sense of humour and ensures that a good teamwork achieves its goals. ● Desire to succeed and ability to develop and motivate others. ● Communication, Interpersonal & Organizational Skills with a successful background in and out my area of work. ● Initiative to work independently and achieve targets. ● Computer literate. CAREER OBJECTIVE To secure a position that will capitalize on my diverse knowledge and expertise in the tourism industry where my contribution will make a difference. WORK EXPERIENCE Rovia January 2018 - 2019 Travel Product Specialist & Part time host. • Procurement and development of hotel, custom tours and itineraries. • Loading of accommodation, excursions and other activities onto the company CRM (Fortius and Optimum) • • Assisting the Procurement Manager with price comparison, adjustment of trip inventories and general assistance with vendor relations. Consolidation of contracts from vendors. Part time host accompanying big groups. Rovia Catherine Papas Regional Product Manager - Africa Tel - Mail:-Home from Home Hospitality Services Harbouredge Luxury Apartments 2017 Concierge & Reservation Agent • Reserving Holiday and Business Accommodation • Check in Guests • Ensure the apartments were ready before checking in. • Customers follow up to ensure bookings are correcting. • Collect cash or card payments at check in • Conduct daily cash register closure and email report to management. Warren Ndlovu Front Desk Manager Mail:-Tel:- MSC CRUISE LINE 2021 TO 2022 ONE CONTRACT Assistant Waitress • • General assistance to waiters in the service of food and beverages to passengers. General assistance in setting up tables, including linens, China, silverware and glassware. • Taking food orders to the galley and collecting dishes and items from it to the service area. • • Removing dishes, glassware and cutlery from passengers' tables. Assistance in general preparation of appetizers, salads, cold dishes, desserts, and brewing coffee and tea. • Informing the waiters about any event that may occur during the service time, or request from the passengers that needs special attention. • Assistance in replenishing supplies and service equipment. • General assistant to waiter to achieve full passengers' satisfaction according to the company's standards. • Participation in restaurant and dining room entertainment and events, cabin service and buffets when required. • Assistance to any individual duties as requested by waiters and supervisors. • • • • • Ensure the apartments were ready before checking in. Customers follow up to ensure bookings are correcting. Collect cash or card payments at check in Conduct daily cash register closure and email reports. Taking calls/orders for room service requests REFERENCES PROVIDED UPON REQUEST EXPLORA JOURNEYS CRUISE LINE 2022- TO CURRENT {TWO CONTRACTS} Guest Services Associate • • • • • • Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. REFERENCES PROVIDED UPON REQUEST