Pamela Rodriguez

Pamela De Los Angeles Rodriguez Rodriguez My goal is to develop within the company with a long-term perspective, applying and sharing my knowledge and skills to improve the company's performance and productivity. Experience Trainer - Outbound Sales 10/02/1996 Contact- Premier Offshore Solutions | February 2022 - Present Train new sale agents in Electricity services. Responsibilities included conducting skills gap analysis, preparing learning material and evaluating results after each training session. Work closely with the salespeople to identify challenges they face on-the-job and recommend ways to increase productivity. Trainer - Inbound Sales and Customer Service Data Vimenca | May 2016 - January 2022-Urbanización Los Mera, Santiago https://www.linkedin.co m/in/pamela-rodriguez-9 a198610a/ Skills - Leadership - Excellent time management - Customer Service - Positive Attitude - Excellent communication - Oriented to results - Team Work - Adaptable - Excellent listening skills Languages - Advanced English - Native Spanish Training new hires for Customer Service and Telecommunication Sales. Responsibilities included monitoring KPI's, preparing learning material and evaluating results after each training session. Sales and Customer Service Representative Data Vimenca | May 2016 - July 2016 Responsible for processing sales of telecommunication services and assisting customers with all inquiries in regards to their services. Process refunds, cancelations, upgrades and a variety of requests related to the service. Cashier Compare Foods, New York | August 2015 - December 2015 In charge of scanning and charging supermarket customers with the different payment methods such as credit and debit cards, checks, cash, coupons. Report the day. Exchange and application of coupons and government subsidies Customer Service Representative Data Vimenca | October 2014 - July 2015 Responsibilities included providing assistance by phone to Western Union's customers, as well as processing money sending and receiving transactions. Provide information and customer support related to the services offered such as refunds, cancelations, complaints and correction of transactions. Education Results-Oriented Team Management UAPA | January 2022 - April 2022 Development and strengthening of the social, technical and personal skills necessary to be able to coordinate and develop results-oriented teamwork efficiently and effectively in any organizational environment Bachelor's Degree in Business Administration UAPA | January 2018 - January 2022 The bachelor's Degree in Business Administration allowed me to develop the business and management competencies needed to have a successful career either in multinational corporations or with my own company. Certification in Entrepreneurship UAPA | October 2021 - December 2021 Development of skills and competencies such as competitiveness, management skills, decisionmaking, leadership, negotiation skills, empathy and innovation. Professional Airline Agent Aero IASCA | September 2019 - December 2019 Assist passengers with check-in, issues with tickets, provide flight information, check baggage and solve ticket-related travel problems. At the gate: check boarding passes, upgrade seats and reissue tickets when a flight is overbooked Flight Attendant License Aero IASCA | January 2019 - December 2019 Flight Attendant License from the Dominican Institute of Civil Aviation (IDAC). Facilitation Workshop Centurylink, Colorado USA | August 2018 Facilitation skills, how to gather information from a group, clarify and present ideas, remain neutral when appropriate. Strategies to manage group dynamics, techniques to keep the energy high. Learning styles and facilitator's role. Online Marketing Strategies INFOTEP | February 2017 Online performance to reach specific business goals. Performing consistent actions at the right time via the most suitable online channels to increase revenue and improve relationships with the audience. Emotional Intelligence INFOTEP | October 2016 Skills and strategies to maintain emotional intelligence in the professional environment. High School Diploma Politecnico Padre Zegri | August 2010 - June 2014 High School Diploma with certificacion in Accountant and Finances.