Pamela Okojie

Pamela Okojie Customer Care Representative Address FCT, Abuja 900001 Phone - E-mail- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills Complaint resolution Report preparation Sales expertise International sales support Key stakeholder relationship building Shipping procedures understanding Retail materials management Staff education and training Receiving support Multi-line phone talent Work History 2020-02 - 2023-06 Customer Service Representative Outsource Global Limited, Abuja Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times. Tracked customer service cases and updated service software with customer information. Processed customer service orders promptly to increase customer satisfaction. Participated in team meetings and training sessions to stay informed about product updates and changes. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Delivered prompt service to prioritize customer needs. Promptly responded to inquiries and requests from prospective customers. Utilized customer service software to manage interactions and track customer satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Handled customer inquiries and suggestions courteously and professionally. Updated account information to maintain customer records. Developed customer service policies and procedures to meet and exceed industry service standards. 2018-10 - 2020-08 Secretary Dream Knowledge Oversea LTD, Benin City Provided clerical support to company employees by copying, faxing, and filing documents. Responded to emails and other correspondence to facilitate communication and enhance business processes. Maintained office supplies inventory by checking stock and ordering new supplies. Answered multi-line phone system and enthusiastically greeted callers. Scheduled appointments and conducted follow-up calls to clients. Handled daily scheduling tasks and provided administrative support for entire department. Recorded and tracked operational expenses to identify and eliminate wasteful spending. Offered technical support and troubleshot issues to enhance office productivity. Booked airfare, hotel, and ground transportation to coordinate office travel. Updated spreadsheets and databases to track, analyze, and report on performance and sales data. Entered data into system and updated customer contacts with information to keep records current. Maintained electronic filing systems and categorized documents. Drafted agendas, recorded minutes and generated documents to facilitate meetings. 2016-10 - 2018-04 Human Resources Assistant Coca Cola [NBC] Nigeria Bottling Company, Benin City Delivered friendly assistance with new hires throughout interviewing and hiring process. Filed paperwork, sorted, and delivered mail and maintained office organization. Organized new employee orientation schedules for new hires. Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement. Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration. Coordinated employee training programs to improve productivity and performance. Processed employee termination paperwork at direction of supervisory staff. Answered and redirected incoming phone calls for office. Created and completed personnel action forms for hires, terminations, title changes and terminations. Administered compensation, benefits, and performance management systems at direction of supervisor. Participated in recruitment and selection process for new hires. Scheduled and coordinated interviews between hiring managers and potential candidates. Created job descriptions on boards for vacant jobs. Compiled employee records from individual departments to maintain central files. Participated in job fairs to recruit new talent. Conducted exit interviews with terminated employees. Education 2013-06 - 2015-11 High School Diploma Auchi Polytechinc - Edo State 2009-02 - 2012-07 Senior School Certificate Agba Secondary School - Edo State 2016-01 - 2020-11 Bachelor of Science: Business Administration University of Ekpoma - Edo State