Pamela Mesia

PM Pamela Mesia C u s t o m e r - s e r v i c e s ABOUT ME -Isla Colon/Panama- LANGUAGE SKILLS 9/10 Computer 9/10 Customer Service 9 / 10 Sales 10 / 10 Decision-making 10/10 10 / 10 Empathy EDUCATION Master in Theater and Performing Arts Universidad Complutense de Madrid 2011-Unfinshed Fine Arts with a specialization in Theater Panama University 2010 Bachelor degree in Sciences Juana Alarco de Danmer/Lima-Peru 1999 I’ve worked in different fields; my main degree is in Theater this helped me to develop an outgoing personality. I’m Panamanian, I have been living in the Caribbean side of Panama in an Island For me it is an engagement, because we have the opportunity to help and make the day to someone or make the worst out of a simple situation. EXPERIENCE Bar Manager/Bartender Tequila Republic/Bocas Toro-Panama/Nov to March 2019 A bar in the Caribbean side of Panama, main customers are locals so there is a big focus in give personal service, the other part of the customers are tourist all over the world. • Customer service • • Shopping Inventory Night Shift Manager The Davenport Hotel/Dublin-Ireland/May to November 2019 Four start hotel with a constant traffic of customers, sales, reports, emails and phone calls. In the day by day make sure the staff is on time and mediating, solving different needs for guest or staff • Check in / Check out (Opera system) • Multitasking • Petty cash and money exchange Project Manager C.E.M.P./Panama City-Panama/October 2014 to June 2016 Is a center for teenagers, a secure space to spend the free time. My goals were gets money to create activities recreational or educational as well as offered them meals. Also, I got volunteers from all over the world and I was in charge of motivate them. • Monthly reports • Meeting with different donors • Sale the different educational programs to sponsors