Pamela Maximo

I have 14 years of BPO experience specializing in the following:

~ Project and Account Management

~ Telemarketing, Appointment Setting and Lead Generation

~ Client Onboarding

~ Customer Service (Email, Phone and Live Chat) and Virtual Assistance

~ Corporate, B2B & B2C Sales and Marketing

~ Order Management and Processing

For Customer Service, I can handle anything from basic account information questions, billing and technical concerns and escalation issues be it via Live Chat, Emails/Tickets or over the Phone.

I am proficient in using Zendesk, Salesforce, Zoho, 1Shoppingcart, Authorize.net, OfficeAutoPilot to manage accounts, process refunds/cancellations and answer simple technical concerns.

I am an efficient communicator and an organized customer service expert, self-starter and goal oriented. I finish tasks in a timely manner and I aim for excellence. I am eager to learn and is committed to explore my full potential to be able to contribute to your company.

My goal is to be able to utilize and perfect the skills and innate talents that I have gained, learned and developed through the years and at the same time, be part of a company that would help me grow more both as a person and as a professional.