Pamela Mariz R. Espenilla

Pamela Mariz R. Espenilla #29 L. De Leon St., Aurenina Village, Brgy. San Dionisio, Parañaque City -- Summary Highly driven Recruiter with 2 years’ experience in talent acquisition (RPO) across a broad range of industries and 6 years’ Customer Service experience in call center industry (Technical Support, Customer Service and Email Support). Seeking a position that will benefit from my Recruitment and/or Customer Service experience, where my 8 years’ experience can leverage and take to the next career step with a highly-respected organization focused on creating strong internal teams. Employment History  May 2017- Present Stay at Home Mom January 2016-May 2017 (1 year, 4 months) IBEX Global (Lyft) Email Support Representative Receives emails from customer regarding their concerns on their trips using the Lyft app. Responding and giving the most efficient solution for the passengers through email. March 2015 - December 2015 (9 months) 24HRPO US Recruiter III Covers different tasks in the areas of active and passive sourcing which includes sourcing, screening, interviewing, and evaluating candidates in different fields. Determines applicant requirements by studying job description and job qualifications. Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements. Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications. Arranges management interviews by coordinating schedules and preparing applicants for interviews. Accomplishes human resources and organization mission by completing related results as needed. Fosters long-term relationships with candidates and clients December 2013 -January 2015 (1 year, 1 month) PSG Global Solutions US RECRRUITER I Sources resume for qualified candidates for a Medical Center in the US using job boards, applicant tracking systems, company web sites, etc. Submits qualified candidates through the client’s platform for them to review if they will be scheduled for an interview. September 2010 - November 2013 (3 years, 2 months) Teletech Holdings Inc. (AT&T Uverse and DSL) Level II Technical Support Representative Receives phone calls from customers who are having issues with their internet connection. Troubleshoots and gives resolution to customer facing issues Dispatches technician if necessary for customers. Assist other Representatives if they have questions on their calls. Takes Supervisor’s calls if needed as per customer’s requests. October 2008 - August 2010 (1 year, 10 months) e-Telecare Global Solutions (Dell and Toshiba) Technical Support Representative Receives phone calls from customers who are having issues with their desktop and/or laptop computers. Whether it’s hardware or software issues. Troubleshoots and gives resolution to customer facing issues Dispatches technician if necessary for customers. Place replacement orders if there are parts that needs to be replaced on customer’s end. Education National Teacher’s College Bachelor in Elementary Education major in Special Education