PAMELA LOPEZ - JAPLIT
To be a part of dynamic company that will allow me to contribute
my skills, efficiency & strengths for the company’s benefits. To obtain
a position that will fully utilize my skills, increase my professional
growth and further develop my skills for continuous career
improvement.
Contact
Phone-
Email-Address
# 3650 Alabama St. Joyous
Height Subd. Antipolo City
Expertise
Proficiency in Microsoft
Office, Canva, Word
press and purchasing
software.
Knowledgeable in G-suit,
Google drive, Google
docs, Google
spreadsheets, Trello,
Monday.com, Slack SAP,
Cflow, ABBY, SQL,
Microsoft Office, Adobe
Photoshop, Flash, I-Bose and Star office, Nice
Performance and Avaya
phones.
Good public relation and
interpersonal skills.
Strong communication
and negotiation skills.
Good English
communication skills
both in oral and written
form.
Experience
Sitel Philippines Corporation
Sitel OJV Home Depot Complex Ortigas Business Center Pasig City
(September 2021 – March 31, 2025)
Position: Customer Service Representative
Job Description:
• Efficiently manages high volumes of inbound calls while ensuring timely responses.
• Handles general inquiries, billing concerns, customer complaints, and overall customer
support through email, chat, inbound, and outbound calls.
• Identifies customer needs, clarifies concerns, researches issues, and delivers effective
solutions.
• Takes advantage of opportunities to upsell products and services.
• Builds lasting customer relationships by going the extra mile to enhance engagement.
• Maintains accurate and organized records of all interactions in the database.
• Regularly participates in training sessions to enhance knowledge and performance.
First Philippine Silkroad International Corp.
Unit 5A Amberplace Building 67 Bayani Road Fort Bonifacio Taguig City
(April 2016 – March 2021)
Position: General Admin / Procurement Officer
Job Description (General Admin / HR Generalist):
• General office management.
• Organize travel and accommodation for staff if there is out of town meetings.
• Arranging both internal and external events.
• Maintaining the company social media accounts.
• Providing administration support to Sales Representatives and Managers
• Management and arranging appointments, booking meeting rooms and conference
facilities.
• Maintain supplies inventory.
• Develop and update administrative systems to make them more efficient.
• Manage staff appointments.
• Coordinate repairs to office equipment.
• Assist with all internal and external HR-related matters.
NutriAsia
JY Campos Centre, 7th floor 9th Avenue, Corner 30th Street Bonifacio Global City
Taguig City, 1634, Philippines
(August 2014 – February 2016)
Position: Fats and Oils Assistant
Job Description:
• Monitor arrival of original documents and once received review and validate
completeness of all documents and transmit to specific brokers the original copy and
process RGI with invoice, BL, and PL.
• Monitor arrival of original documents at the Bank and advice to specific brokers for
pick-up of said documents and transmit to specific broker’s original copy and advise the
Finance on settlement of payment.
• Transmitting processed approved Cflow check request
• Monitor aging invoices / billings and provide status report.
• Update Materials in Transit for the new shipment in Intranet.
• Printing of contract in SAP and providing GR for the billings.
Education-
Associate in Computer
Programming
Asian College of Science and
Technology (ACSAT-
BACHELOR OF COMPUTER
SCIENCE (Undergraduate)
Asian College of Science and
Technology (ACSAT)
REFERENCES
Available upon request
Experience
Jebsen and Jessen Communication Inc.
Unit 704 Philplans Corp. Center 1012 Triangle Drive,
Bonifacio Global City Taguig City
(May 2014 – July 2014)
Position: Technical Support / Service Desk
Job Description:
• First in line in attending clients inquiry and concern.
• Assisting clients thru answering emails and phone.
• Assisting clients concern thru remote trouble shooting using team viewer.
• Perform MACD using ASA System
• Monitoring Trunk line, Media Gateway and PBX using NOC Alarm System and ASA
System.
Canon Marketing Phil.
7th Floor PCCI Bldg.
Mc Kinley Hill Taguig City
(July 2013 – Dec. 2013)
Position: Team Leader
Job Description:
• Supervised the Receiving Center staff
• Monitor the new updates of the program for the project
• Checked the data that has been inputted in the system using SQL
United Laboratories Incorporated
UL-MFG. Solids Processing Department
(November 2008 to July 2013)
Position: Administrative Clerk
Job Description:
• Trained with IBOS-E (system used by United Laboratories, Incorporated for employee
attendance monitoring, overtime requisition, works schedule requisition, employee
compensation)
• Responsible for documentation / safekeeping of confidential files including Product
Formulation, Batch Processing Records & Technical / Validation Protocols.
• Routing and filing internal & external inter-office documents / memorandums.
BUSINESS AUTHOMATED SYSTEM CLINIC INC.
AMKOR TECHNOLOGY PHILIPPINES
Laguna Techno Park, Binan Laguna
(February 2007 to March 2008)
Position: Production Encoder
Job Description:
• Changed and printed Lot Traveler Card.
• Monitored, updated and encoded of production output. Encoded transaction changing
processed in a department Loaded and unloaded units.
ONE WORLD TELECOM
7th floor One San Miguel Building
Ortigas, Mandaluyong City
January 2006 – December 2006
Position: Call Center Agent
Job Description:
• Managing large amount of inbound and outbound calls in timely manner.
• Following call center scripts when handling different topics.
• Identifying customers needs, clarify information, research every issue and providing
solutions.
AJINOMOTO PHILIPPINES
Antipolo City, Philippines
(June 2002 – November 2003)
Position: Office Clerk
Job Description:
• Prepared the invoices of the salesman.
• Provided sales presentation.
• Encoded all used invoices of the salesman.
• Responded to telephone calls and inquiries.
