Pamela Kaye Calo

PAMELA KAYE CALO PERSONAL VIRTUAL ASSISTANT WORK EXPERIENCE Customer Service Support May 2018 - August 2019 PERSONAL PROFILE Reliable, Goal Achiever and self motivated who aims to become an assest to the company who provides a professional working environment and support career growth. Provide direct assistance and support to clients Maintain set metrics such as Handling Time, Immediate Resolution to Client's issues and Customer Service Satisfaction Provide assistance in any billing questions from the clients. Update clients of their order status. Virtual Assistant HIGHLIGHTED SKILLS Excellent Communication Skills both Written and Verbal Email & Account Management Customer Service Strong Work Ethics Great attention to details Fast typing skills Quick thinker October 2016 - May 2018 Note taking during meetings Calendar Management Email Management Building/ Updating Contracts or CRM Appointment Scheduling Creating, Managing Spreadsheets Data Entry in Word, or Google Docs Data Entry Encoder June 2011 - May 2016 Database Update of Records Encode all records provided EDUCATION BACKGROUND EXPERTISE Microsoft Applications Google Applications UNIVERSITY OF SAN CARLOS, CEBU 2006 - 2010 Bachelor in Tourism & Hospitality Management INTERNATIONAL SCHOOL FOR CULINARY ARTS AND HOTEL MANAGEMENT CEBU 2015 - 2016 Diploma in Culinary Arts and Kitchen Managament