Pamela Joy Samson

Pamela Joy Cruz Samson 2105 Spark Residence, Bldg. 1374, Road 2423 Block 324, Alfateh, Kingdom of Bahrain-;- https://www.linkedin.com/in/pam-samson-/ PERSONAL STATEMENT I am an experienced Project Manager with a demonstrated history of working in sales, marketing and advertising industry. Skilled in management, customer service, advertising, account management, and business development. WORK HISTORY Awal Plastics W.L.L. Manama, Kingdom of Bahrain August 2019 – Present Qatar Neon Fluorescent Light Co. Doha, Qatar October 2014 – July 2019 Qatar Neon Fluorescent Light Co. Doha, Qatar December 2008 – September 2014 IBM Daksh Business Process Services Phils. Inc. Makati City, Philippines June 2007 – November 2007 Project Manager  Leads the planning and implementation of projects, coordinate with all project and installation staff, assigns responsibility for tasks, monitors process and progress of all jobs  Tracks project deliverables using appropriate tools, constantly monitors and reports progress, problems and solutions of the project to Planned and scheduled project timelines  Ensured that the projects are completed on time and within budget, that the project's objectives are met and that everyone else is doing their job properly  all stakeholders  Conducts clear and concise project meetings Project Manager  Established and successfully managed the relationship with the clients and all stakeholders  Conducted site visits and meetings to propose the most viable solutions to clients’ sign advertising needs  Liaised between the client, design and production departments to meet clients’ requirements Account Executive  Developed excellent sales and customer service skills  Became proficient at signage advertising requirements such as indoor, outdoor signs and other display units  Involved also way finding studies, handling of walk in clients and phone inquiries Service Director/ Supervisor (Airline Account)  Served as the point of escalation for agents when customers asked to speak with a supervisor  Provided technical and product support for customer service Pamela Joy C. Samson-     IBM Daksh Business Process Services Phils. Inc. Makati City, Philippines October 2006 – May 2007 agents Performed quality control for reservations made by agent Ensured proper training of new agents during their nesting phase Conducted coaching and training sessions for product updates to help improve performance of agents and ensure customer satisfaction Awarded as Best Service Director for November 2007 Customer Care Specialist (Airline Account)  Handled phone reservations and ticketing for a US airline account, included also providing flight information, rebooking, answering passengers’ inquiries and assisting with special requests QUALIFICATIONS University of Santo Tomas Bachelor of Science Manila, Philippines 1997 – 2001 Major: Psychology TECHNICAL AND PERSONAL SKILLS       Excellent communication skills, fluent in Filipino and English (IELTS Academic – Overall Band Score of 8) Team management Knowledge in digital marketing Driver’s licence – Bahrain and Philippines Extensive knowledge in Windows, Microsoft Outlook and Microsoft Office; familiar with Adobe Illustrator and Photoshop Knowledge in Apollo/ Fastres for airline reservations COMMUNITY AND VOLUNTEER EXPERIENCE I Love Qatar Doha, Qatar March 2014 Doha Tribecca Film Festival Doha, Qatar October 2010 Mangroves clean up volunteer  Joined the campaign to clean up the mangroves in Al Khor, Qatar Committee member  Assisted in welcoming guests to the various events during the festival Pamela Joy C. Samson- ACHIEVEMENTS   Best Service Director, November 2017 Graduated with honours, Cum Laude – BS Psychology, 2001 INTERESTS I am passionate about traveling, languages and learning about different cultures. I am also eager to update my knowledge of social media and other timely skills. I am also conscious of my health and personal wellbeing. REFEREES Mr. Vahe Halajian General Manager (Retired) Qatar Neon Fluorescent Light Co-- Mr. Amr El Halafawy Head of Local Merchandising and Distribution Qatar National Bank-- Mr. Ajeet Abraham Premises Assistant Commercial Bank of Qatar-- Pamela Joy C. Samson-