Pamela Joy Ramos

Pamela Joy N. Ramos 2043 Ligaya St. Malabanias Angeles City --EDUCATIONAL BACKGROUND College: Bachelor of Science in Tourism Management -) Holy Angel University #1 Holy Angel Avenue, Sto. Rosario, Angeles City Philippines High school: Holy Angel University -) #1 Holy Angel Avenue, Sto. Rosario, Angeles City Philippines ACHIEVEMENTS & SEMINARS Dean’s Lister (College) Flight Attendant for a Day Workshop, PTC MIL-COM Aviation Training Center (October 11, 2016) Personality Development & Public Relations for Hospitality Seminar in Customer Service Personality Development & Public Relations for Hospitality Seminar in Power Dressing Personality Development & Public Relations for Hospitality Seminar in Makeup tutorials Amadeus E-learning Reservation Essentials Certified WORK EXPERIENCES: PHILIPPINE AIRPORT GROUND SUPPORT SOLUTION INC. ( July 2018-July 2020) Clark International Airport POSITION: Customer Service Agent/ Passenger Service Agent (Jetstar Asia, China Eastern, Xiamen Air, China Southern, Cebu Pacific Air ) Job Description: Flight Controller Responsible for on time open and close of check in counters. Ensures that seats of the aircraft are properly distributed and well balanced depends on the request of load controller. Double checking of passenger and passenger’s bag if they were checked in and tagged through to their final destination. Constant communication with gate agent for flight remarks. Relaying to baggage build up and tallying the counts of the checked in luggage. Next authority on flight operations after supervisor. Check-in Agent (economy and business class) (Skyspeed,Skyport,Angelite and E-term) Handles check in procedures of passengers and baggage. Making sure none of dangerous goods are present inside the check in and carry-on luggage of a passenger. Providing special assistance to passengers needing one. Making sure the passport holder of a certain passenger belongs to him. Double checking of travel documents a passenger may need going to a specific country. Issuing of boarding pass and baggage claim stub to the passengers. Gate Supervisor Responsible for counter and boarding gate announcement. Constant communication with flight controller for flight remarks. Ensuring flight manifest and flight documents are printed and will be endorsed correctly. Communicating with door-side agent whether status of disembarking and boarding of passengers. Relaying to door side and ramp agent if there are offloaded passengers and bags. Making sure that passengers that are checked-in are boarded on the given ground time of the flight. Door-side Agent Responsible for coordinating ground operations to the flight crew. Constant communication with gate supervisor for any status in the cabin and cockpit. Writing down timings of aircraft’s above the wing activity on grounds. Responsible for on-board check. 0 Double checking with gate supervisor if documents endorsed are correct. Making sure cabin’s door is closed within the ground time given. OMNI AVIATION CORPORATION (December 2017-February 2018) Cabin Crew Trainee Assistant Coordinator Lessons Assisted and taken: Introduction to Airline Industry Air Transport and Flight Operations Crew Responsibilities and Cooperation Managing Abnormal and Emergency Situations Medical Emergencies Onboard the Aircraft Dangerous Goods Aviation Security Customer Service and Interaction with Passengers Airline Catering and Onboard Retail Services Cabin Crew Professional Development SKILLS and QUALIFIATIONS Ability to work under pressure. Able to work in a diverse environment. Ability to adapt and be well focused on non-scheduled operations. Willingness to work with less supervision. CHARACTER REFERENCES Ms. Caroline Maralit --PAGSS-CRK LEAD AGENT Ms. Kris Abrea --PAGSS-CRK SUPERVISOR Ms. April Camurungan-PAGSS-CRK SUPERVISOR Ms. CJ Reid --OMNI AVIATION CREW TRAINOR