Pamela Jean M. Opena

Pamela Jean M. Opeña__________________________________________________ OBJECTIVE: Seeking a position as an Admin VA/eCommerce with an esteemed company in which to exercise my experience and training. SKILLS AND SOFTWARE: -Data Entry 10/10 (3 months) ● Developing improved for data entry filing ● Gathering detailed information ● Data Collection -Customer Support 7/10 ● Build and maintain customer loyalty by providing prompt friendly service ● Experience with customer service, such as answering messages, refunds, and outof-stock/damaged orders. -Product Research 8/10 ● Manual Listing ● Creating eBay listings manually or with tools editing ● Variations listings -Microsoft Excel 10/10 (3 months) ● Data Entry and Document Sharing ● Manual Encoding and Monitoring of tracking orders - Order Fulfillment 9/10 ● Well-versed in Order Fulfillment, and Tracking Numbers. And monitoring the update of orders. -Graphics Design 7/10 ● (Canva) SOFTWARE: - Google Spreadsheet/Microsoft Excel/Internet Research - Title Builder - Zik Analytics - Yaballe - Inkfrog - Shopmaster - DSM Tool - AutoDS - Project Management: Trello - Graphic Design: Canva WORK EXPERIENCE: Company Name: SGMOP Address: Singapore Position: Sales Agent Assistant Inclusive Dates: August 7, 2020- Feb. 8, 2021 Main Task: Posting Pictures/Videos on Facebook Account Checking Inquiries/Messages Order Process Company Name: FVA Address: Davao City Position: Administrative Assistance/Transcriptions Inclusive Dates: Jan 20, 2021- March 30, 2021 Main Tasks: Transcribing FVA FB Videos Transcribing files from PDF to Google Docs Company Name: WSI/Perfect Job Co. Address: Manila Position: Social Influencer, Coordinator Inclusive Dates: July 10, 2019-Nov 29, 2019 Main Tasks: Advertisers hire me to connect them with people that they can help Company Name: Digital Enterprise/Upwork Address: Ireland Position: Web Research and Data Entry Inclusive Dates: March 2017- May 2017 Main Tasks: List of Suppliers who do dropship or open for wholesale account EDUCATIONAL ATTAINMENT: Tertiary: STI College La Union- Bachelor of Science in Hotel Restaurant and Management Saint Louis College - Bachelor of Science in Hotel Restaurant and Management/Tourism SEMINARS/TRAININGS/ACHIEVEMENTS: Filipino Virtual Assistance Academy: ● Introduction to eCommerce ● Product Research and Supplier ● Zik Analytics and Competitor Analysis ● Manual Listing ● Product Listing (AutoDS, Shopmaster) ● Promoted Listing ● Order Fulfillment and Tracking of Orders 20four7VA ● Helpdesk Systems ● Data Entry and Internet Research ● File Management ● Email Management ● Project Management QUICK PRO TRAINING ● Shopify Shop created from scratch ● Canva(photo editing) ● Microsoft Excel REMOTE VIRTUAL ASSISTANT Agency ● Data Entry and Customer Service Representative ● To build and maintain customer loyalty by providing prompt friendly service. ● How to build a Perfect Profile Account on Upwork/Onlinejobs/Hubstaff/Fiverr/LinkedIn. I hereby certify that all information written above is true and correct to the best of my knowledge and beliefs.