Pamela Jalbuna

PAMELA JALBUNA Customer Service Profile Dedicated Customer Service Agent with a passion for delivering excellent service. Expert in using multiple software systems to resolve customer issues. The ability to prioritize tasks and handle difficult situations. Work Experience--- Bislig Tanauan Leyte DDC-FPO (Tforce Freight LTL Logistics Account) Customer Service-Palo, Leyte (April 1, 2024-Feb. 28, 2025 ) Provide real-time update to customers using edge screen tool regarding shipment status, expected delivery times, and any delays or issues. Sending Investigation request case using workbooks (OKTA) to internal team for shipment issues, such as delays, lost or damaged goods, and incorrect deliveries. Utilize the EDGE Tool to efficiently resolve billing dispute issues. Education Check the status of claim requests for damaged or lost shipments. Sending Dispute request for Billing dispute. Primary Cogon Elementary School Utilizing the TForce Freight website to send a 2009 - 2017 document, an empty bill of lading form, and a claim form as per customer request. Secondary/ALS I District Tanauan Leyte Valoroo(Backhaulers Track and Trace) 2021 - 2022 2025 Skills 2025 Monitor deliveries and pick-ups through Priority 1. Contact customers using RingCentral to verify Time management receiving hours and appointments. Communicate with drivers by texting through the TMS tool, calling them via RingCentral and Email using Outlook to confirm ETAs for pick-ups and deliveries. Computer-literate Fast Learner Adaptibility Filipino TMS tool. Pro. Problem Solving English Track and trace LTL and FTL shipments using the Schedule pick-ups and deliveries using Transport Multi tasking Language Truck Load CSR References John Eric Papiona DDC-FPO/AR-Logistics Phone: - Email : -