PAMELA J GRIMM
1805 N JOHN REDDITT DR
APT 215
LUFKIN, TX 75904
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--Work History
Etech, LUFKIN, Texas
Customer Service Representative
Oct 16, 2017 - Sep 18, 2018
Sales of wireless phones and accessories
Assist customers with minor account issues
Troubleshoot minor issues with wireless phones
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding
money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such
as extreme weather conditions that could increase utility bills.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving
dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance
Pilgrims Pride, LUFKIN, Texas
Production Worker
Sep 14, 2012 - Oct 14, 2017
Utilizes knives, cleavers, meat saws, band saws, and other equipment to perform meat cutting and trimming
Promotes safe work environment for all employees
Uses methods and procedures to eliminate problems and to improve quality
Operate machinery used in the production process, or assist machine operators.
Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
Examine products to verify conformance to quality standards.
Start machines or equipment to begin production processes.
Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions.
Remove products, machine attachments, or waste material from machines.
Lift raw materials, finished products, and packed items, manually or using hoists.
Transfer finished products, raw materials, tools, or equipment between storage and work areas of plants and
warehouses, by hand or using hand trucks or powered lift trucks.
Pack and store materials and products.
Etech Inc, LUFKIN, Texas
Customer Service Representative
Feb 13, 2012 - Jul 05, 2012
Maintained customer satisfaction, and contribute to company success
Established rapport with clients and exceeded monthly sales quota
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding
money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such
as extreme weather conditions that could increase utility bills.
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving
dealers' claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance
A Pineywoods Home Health Care Inc, LUFKIN, Texas
Data Processing Clerk
Dec 17, 2004 - Jan 05, 2012
Answer multi-line phone
Created spread sheets, transcription, word processing, and desktop publishing
Managed multiple data entry projects at once
Delivered high quality multiple data entry projects at once
Scan documents into database
Locate and correct data entry errors, or report them to supervisors.
Compile, sort, and verify the accuracy of data before it is entered.
Compare data with source documents, or re-enter data in verification format to detect errors.
Store completed documents in appropriate locations.
Select materials needed to complete work assignments.
Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto
tapes or disks for subsequent entry, using keyboards or scanners.
Union Pacific Railroad/workco, Palestine, Texas
Property Damage Claims Representative
May 06, 2002 - Dec 16, 2004
Receive phone calls from customers
Input information into computer about customer and details of the property damage,
Investigate claim and approve or deny,
Process for payment
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding
money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
United States Navy, Texas
Dental Technician
Feb 16, 1988 - Feb 16, 1994
Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during
dental procedures.
Record treatment information in patient records.
Expose dental diagnostic x-rays.
Take and record medical and dental histories and vital signs of patients.
Assist dentist in management of medical or dental emergencies.
Provide postoperative instructions prescribed by dentist.
Instruct patients in oral hygiene and plaque control programs.
Order and monitor dental supplies and equipment inventory.
Fabricate temporary restorations or custom impressions from preliminary impressions.
Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
Pour, trim, and polish study casts.
Clean and polish removable appliances.
Clean teeth, using dental instruments.
Fabricate and fit orthodontic appliances and materials for patients, such as retainers, wires, or bands
