PAMELA CASTILLO FERNANDEZ
Phase 2, Blk 46, Lot 4, Deca Homes Talomo,
DavaoCity Philippines 8000
Email:-Mobile: -
Skype: ellayfern
SUMMARY OF SKILLS AND CAREER HIGHLIGHTS
● Email management via google and outlook
● Project Management: Asana, Click Up, Mondays, Google sheets
● Calendar management for google and outlook
● CRM used; Salesforce, Infusionsoft, KVCore, CRMgrow
● Basic Designing via Canva(entry level), Sendout Cards
● BombBomb
● Remine
● BigVU
● Asana
● Yardi (CRM IQ)
● Zillow
● RingCentral
Employment History:
Consultation and Business Development Management
(Freelance)
❖ i-Speak Global Communication
❖ 111 Outsourcing and Business Solutions
❖ BIOS 321
● Consultations
● Buildsmarket position by locating, developing, defining, negotiating, and closing
business relationships.
● Identifies trend setter ideas by researching industry and related events, publications,
and announcements, tracking individual contributors and their accomplishments. ●
Locates or proposes potential business deals by contacting potential partners, discovering
and exploring opportunities.
● Screens potential business deals by analyzing market strategies, deal
requirements, potential, and financials; evaluating options; resolving internal priorities;
recommending equity investments.
● Develops negotiating strategies and positions by studying integration of new ventures
with company strategies and operations; examining risks and potentials; estimating
partners' needs and goals.
● Closes new business deals by coordinating requirements; developing and negotiating
contracts; integrating contract requirements with business operations.
Protects the organization's value by keeping information confidential.
Reception/Leasing Manager (Savlan Management/Fusion PMG)
● Answer incoming calls for inquiries on properties managed
● Answer incoming calls from tenants, complaints, follow-ups on maintenance requests.
● Outbound call to leads/inquiries received via listing platforms
● In-charge of getting information from realtor prospects for application
● In-charge of creating profile in CRM and send application invite
● In-charge on follow-ups on requirements of applicants for the properties
● In-charge on scheduling tours of the properties and coordinating w/ people that does the tour
● In-charge on scheduling walk-through of prospects/applicants that have passed the screening
October 20, 2022 - February 9, 2024
Executive Assistant/Lead Manager (Sand Stays)
● Client has short term rental properties that are under different listing channels such as VRBO,
Airbnb, etc...
● Respond to email queries; rates, available dates, etc...
● Use various software, including word processing, spreadsheets, databases, and presentation
software. Opening, sorting and distributing incoming faxes, emails, and other correspondence.
Provide general administrative support.
● Handle company database both previous and current guests/clients
● Check on previous guests/clients and offer discounted rates
● Check traffic of listing
● Keeping eye on 2 weeks vacant properties to brainstorm if we should lower down rates
to get bookings
● Analyze monthly booking behavior and make adjustments (reduce/increase) pricing via
Pricelabs
September 2022 - Present (Part-time/flexible hours)
Client “Love” Assistant (BlueFuse Realty)
● Maintain and update CRM. Research. Organize communication via emails and phone calls.
● Provide customer service as the first point of contact.
● Organize meetings٫ travels and accommodations.
● Manage contact lists and organize managers' calendars. Create and review customer
spreadsheets and keep online records.
June 2022-September 2022
Senior Team Leader (Six Eleven Global Services)
● Functioning as client’s right hand.
● Directly reports to the client, executes client requests
● Conducts meetings and stats of each agent with the client
● Calibrates calls for quality assurance
● Does coaching to agents, if necessary
● Screens and does final interviews of applicants with the client.
September 2020 – January 2022
Admin Assistant– (Artist Photographer)
● Answer queries via FB Page.
● Publish receipt/invoices from Receipt Bank to Xero.
● Reconcile receipts/invoices in Xero.
● Maintain/update client profile via CRM (StudioPlus).
● Create links for orders(photo) via Sticky Album (for Android/FB links to share) and
DropBox(for High Resolution pictures).
● Tidy/update client status via CRM (StuidoPlus).
● Transcribe audio message (meeting details, etc.) from CEO to put as notes in client’s profile.
● Do research for potential clients to do charity events (contact person, contact details,
address, website, etc).
February 2019 – August 2020
Executive Assistant to CEO and Managing Director (DNA Behavior)
● Email and calendar management. Take the calls for them.
● Manage their LinkedIn accounts, posting and email marketing.
● Generate reports as per subscription for our Premium clients.
● Does mini projects with the development team for website updates and for generating
reports.
● Coordinate with the team (international) to make them accountable with their company
rocks, making sure they tap the right team member to avoid blockages with their projects
and have consistent progress to hit the deadline.
July 2017 - December 2018
Operations Manager (Siblings Solutions Incorporation)
● Handles back office and VA accounts.
● Reports directly to clients, does weekly and monthly meetings with the clients.
● Manages workforce and shrinkage.
● Disseminate product or service update to Team leads.
March 2016 - December 2017
General VA (Resonate)
● General VA task.
● Update/upload files, receipts, and docs in Xero Management.
● Reconcile receipts via Xero.
● Data mining/research
November 2014 - March 2015
Operations Manager (Alliance Phone Support)
● Manage and direct operations team to achieve business targets.
● Assist in developing or updating standard operating procedures for all business operational
activities.
● Build strong relationships by addressing customer issues and complaints in a timely manner.
● Assist in employee appraisals, promotions, compensation, and termination based on the
performance review.
● Assist in developing operating and capital budgets.
● Monitor and control expenses according to the allotted budget.
● Manage work assignment and allocation for staff.
● Assist in interviewing, recruiting, and training candidates.
● Maintain accurate and clear documentation for operational procedures and activities.
● Ensure the team follows standard operating procedures for all operational functions.
● Conduct regular meetings with the team to discuss issues, concerns, updates etc.
● Support operational risk and audit process for the purpose of preventive maintenance.
February 2014 - December 2014
Senior Telemarketer/Virtual Assistant (Project Success Outsourcing Solutions)
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Telemarketing calls – b2b.
Explain benefits of the service.
Answer queries (call/email). Does daily, weekly, and monthly sales reports.
Does admin work (Excel/Spreadsheet) of clients.
Online Research. SEO. Use XERO for clients online accounting.
Update CRM. Did online betting for clients.
February 2013 - January 2014
Customer Service Representative/EA (RemoteStaff)
● Serves as the initial contact for all communications in the department.
● Handle customer complaints and inquiry through phone and email.
● Up-sell client products & services through inbound and outbound calls.
● Prepare marketing presentations through email. Maintain database (Infusionsoft).
● Perform research tasks.
● Does daily call with the team for updates and blockages with current tasks/projects.
April 2011 - August 2012
Telemarketer(AAHomeshoring)
● Sell client services through inbound calls.
● Handle customer complaints and
inquiries. May 2011 - September 2011
Technical/Customer Support Representative (Notron, Symantec)
● Provide technical assistance for Norton Antivirus (Symantec) products through phone
support.
● Provide technical assistance for RealNetworks - Rhapsody customers through chat,
email then transferred to phone support.
● Retain customers who want to have a refund for their product. Up-sell products and
services for technical assistance and new devices.
● Handle customers complaints and inquiries. Place an order for the customer.
December 2008 - January 2011
Marketing Staff
● Promote, present and recruit trainees for a short course in English Language Proficiency for
government and private company employees.
● Promote JIB e-Academy and Solutions scholarship programs and conduct presentations in
different companies, residences and gatherings.
● Recruit enrollees for JIB-eAcademy and Solutions courses.
● Produce congressional scholars for 100 hrs. training of Call Center Agents.
● Coordinate with the different barangays and city officials in providingCall Center Trainings for
the youth.
● Liquidate cash advances. Submit daily, weekly and monthly reports.
April 2008 - November 2008
EDUCATIONAL ATTAINMENT
Bachelor of Science in Commerce major in Marketing – March 2008, Holy Cross of Davao College, Sta.
Ana Ave., Davao City, Philippines 8000
Reference:
Michelle Tan
Six Eleven Global
Services Senior Team
Leader-
Ritche Garcia
Six Eleven Global
Services
Immediate Supervisor-
