Pamela Dulfo

PAMELA ROIE FELICANO Operations Manager ABOUT ME Strong planner and problem solver who adapts to change. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Highly skilled in Operations and Team Management, Social Media, and Lead Generation. WORK EXPERIENCE Life Bridge Management July 2022 - July 2023 January 2020 - July 2022 Operations Manager Hiring, training, coaching, and leading contact center specialist as they provide support for customers. Oversee the call center altogether Executive Assistant Acting as the point of contact among executives, employees, clients, and other external partners. Oversee the hiring process for new employees (tracking candidates, offer letters, sending docusign, and then following up within Paychex). Pynes Tymes February 2017 - December 2019 Khidmah L.L.C, Abu Dhabi August 2015 - January 2017 ePerformax Contact Center - eBay Australia August 2012 - January 2015 Lulu Group International, Abu Dhabi August 2003 - May 2011 Virtual Executive Assistant - Amazon Perform Market research for Amazon wholesale account Manages Seller Account (responding to buyer emails, checking stranded inventory, sending out invoices) Administrative Assistant - Facilities Management Assisted the Manager of Mobilization in administrative needs including managing the Mobilization Department Arranged upcoming meetings, and events, and booked flights for Aramco new hires. Customer Service Representative Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Team Lead - Customer Service Manage the sales team as well as the cashiers Keep customers informed about the latest discounts and special offers Manage product returns EDUCATION University of San Jose Recoletos 2017 SKILLS Leadership Team Management Conflict Management Payroll Problem Solving Delegation Data Entry People Management Bachelor of Science in Business Administration Major in Marketing Management SOFTWARES Paychex Google Drive Hubspot RealPage/Onesite Insightful Outlook Landis Contact Center Teams Slack Wix Wordpress Zapier TextBot | Mightycall Tactical Arbitrage Inventory Lab Calendly OneDrive