Pamela Dalizu

PAMELA DALIZU Telephone no: - Email:- Personal Profile I am a detail-oriented, efficient and organized professional who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective in time and with excellence. I am reliable and dependable and often seeking new responsibilities within a wide range of employment areas, I am able to work in a calm and efficiently manner when under pressure. I am seeking to position myself in a thriving, growing organization; this will give an opportunity to diversify my skills proactively and to exceed organization goals. Education 2014 Bachelor of Business Administration: Kenya Methodist University. Diploma In Journalism and Media Studies. 2006 1994 Skills Consolata Institute of Communication and Technology. Kenya Certificate of Secondary Education St Peters Nakalira ➢ Communication Skills: I can talk to others to convey information effectively. In addition I can give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. ➢ Time Management: Ability to manage competing priorities effectively, to be resourceful and to use time as a resource. ➢ Decision Making and Problem-Solving Skills: I am able to make timely, well considered and logical decisions on problem situations that may arise so as to find appropriate and workable solutions. ➢ Organization and Planning: A highly organized individual who approaches all their work in a methodical and professional manner. ➢ Flexibility and Adaptability: I am a flexible team player who thrives in environments that require ability to effectively prioritize and juggle multiple concurrent tasks. I am also very positive, resilient and open to new ideas. ➢ Interpersonal Skills: Relates and works very well with people from different cultures and backgrounds. Exposed to diverse multicultural environments in my career. ➢ Analytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementation. Work Experience - Captain Words Position: Client Success Manager Responsibilities: ➢ Develops healthy customer relationship with clients ➢ Evaluates and analyses customers’ needs ➢ Builds trust and transparency with clients. ➢ Onboards new clients ➢ Acts as a link between the company and client ➢ Provide product and service information to customers- Ihopee International Position: Customer Support Manager Responsibilities: ➢ Collects information about client’s background ➢ Meet clients and review progress and give support ➢ Develops healthy customer relationship with clients ➢ Evaluates and analyses customers’ needs ➢ Builds trust and transparency with clients. ➢ Onboards new clients ➢ Acts as a link between the company and client ➢ Provide product and service information to customers- Safaricom Limited Position: Customer Care Representative Responsibilities: ➢ As an Outbound Agent, provided calling services for telecommunications client; ➢ Procured relevant client information for verification purposes; ➢ Assisted in having subscriptions provisioned; ➢ Uploads and updates all information in the CRM; ➢ As an Inbound Agent; provided support services for a cable company ➢ Provides solutions on cable connectivity problems ➢ Schedules technical repairs for subscribers ➢ Issues trouble tickets for subscribers ➢ E-mails trouble tickets to technical support ➢ Prepares required status reports - Toast Masters International Position: International Motivational Speaker Key Achievements: ➢ Vice president education Responsibilities: ➢ Met with business consultants to discuss motivational speech ideas. ➢ Researched inspirational topics in books and online. ➢ Attended talks on similar topics. ➢ Interviewed people with true-life inspirational stories. ➢ Wrote motivational speech scripts. ➢ Delivered passionate and informative motivational speeches. ➢ Answered audience questions. Other Positions Held ➢-: Community mobiliser at Ihoppee International Referees Dr Dan Arua – Lecturer Daystar University- Prof Joshua Aura – Director RCM - Prof Gregory Wafula -