Pamela Cosio

Pamela A. Cosio Mobile no: - Email address:-Postal address: #426 V.M. Garcia St. Bankers Village II, Caloocan City 1426, Philippines CAREER OBJECTIVES: Interested in finding employment with a company which will utilize my skills as a customer service representative and technical support. EMPLOYMENT HISTORY: November 2011 to April 2017 Teleperformance Philippines Technical Support Telstra Internet Broadband in Australia -resolves issues about internet connections -handles issues about basic computer problems -modem/router configuration -email configuration and setup -initially been trained for DSL internet setup -trained for ADSL, CABLE support in my earlier years in the company -current Line of Business is Level 2 Escalation/Technical Support Back of House -been trained as a Tester for different type of internet services like ADSL, ETHERNET FIBRE, Message Bank Setup, -I mainly speak to Field Technicians needing assistance when on site, or Account Executive reporting a fault in behalf of their clients or asking for assistance to set up their connection. Technical Analyst or I.T and Engineers. As we cater mostly to business customers or even wholesale internet providers. May 2009 to September 2011 Stellar Global Solutions Philippines Bell Directory Assistance in Canada -providing residential, commercial, business and government numbers. March 07, 2005 to August 2005 TeleTech Customer Care Management Philippines, Inc Customer Representative -provides customer service and technical support for Kodak products. EDUCATION: Far Eastern University (Manila- AB Mass Communication 3yrs – Undergraduate AMA Computer Learning Center- Computer Programming (vocational graduate) RELEVANT SKILLS: -Microsoft Office Word & Basic in Excel -Internet Research -English Proficient -Data Entry PERSONAL INFORMATION: Born on the 6th of April, 1979 Filipino Married