Pamela Anido

PAMELA ANIDO SME INTERN / SUPPLIER VERIFICATION AND LEAD GENERATION SPECIALIST / ASSITANT PROJECT COORDINATOR PROFESSIONAL SKILLS ABOUT Basic knowledge in Canva and Capcut MS Office/Google Workspace Project Management LinkedIn Campaign Manual Researching leads Salesforce Expertise Excel I am an experienced Lead Generation Specialist/Assistant Project Coordinator, seeking a full-time position in the field of B2B marketing communications and Business Processing Outsourcing/Business-to-Business, where I could add value to, apply my knowledge and ability for continuous improvement. PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated ESCALATION AGENT/SME INTERN Full Potential Solutions | (September, 2021 - Present) A L E M A P CONTACT O D I N A . U WORK EXPERIENCE Handling special tasks or projects Administrative Tasks, Data and Analytics, Reviewing Product Acceptance Criteria and high level professional support. Supporting agents and guide other team members on the project to ensure the resolution is accurate Define procedures or standards, since he/she has the knowledge of what's the right or best way to execute a task Creates data report for Weekly and Monthly Business Review, and End of day Report P: - @:- Address: 004-BL-014 Emerald Street Octagon Estate Subd PH 3 Brgy Dela Paz Pasig City SOCIAL fb.me/pamie.abracia IG: @pamieluh T: @pamieluh LI: linkedin.com/in/pamela-anidoab6963b7 SUPPLIER VERIFICATION SPECIALIST Full Potential Solutions | (May 19, 2021 - Present) Organizing Supplier's products and keep it updated Handling tickets and Supplier attachments Reviewing Supplier's products and ensure that the information is updated and accurate Reaching out to Suppliers via Ring Central to follow up requirements of their products SUPPLIER SUPPORT (CHAT/OUTBOUND) - TIER 2 Concentrix | (November 2020- May 18, 2021) Organizing Supplier's products and keep it updated Handling special cases, email and chat at the same time Administrative Tasks, Data and Analytics, Reviewing Product Acceptance Criteria and high level professional support. Payment Issue and other Payout inquiries Making Outbound Calls to Suppliers to keep track their products WORK EXPERIENCE ANALYST Concentrix | (September 28th, 2020 – October 2020) Handling reviews that is submitted by user/travelers Handling fraud reviews G athering and analysing data Doing some background investigation O D I N A . U TRAVEL SPECIALIST - TIER 2 Concentrix | (January 11th, 2019 – September 25, 2020) Organizing travels from beginning to end Doing Inbound, Outbound, Chat and Email Determining clients' needs and suggesting suitable travel packages Handle customer’s complaints in a professional and polite manner Assisting customer's request (Amending, Refund Request, Cancellation, etc.) A L E M A P ASSISTANT PROJECT COORDINATOR/ASSISTANT TEAM LEADER VA Staffer | (April 2016-January 7th, 2019) Ensuring the clients' needs are met as the project evolves. Creating ticket/project/task in Project Management Tool Assign tasks to internal teams and assist with schedule management Monitor project progress and handle any issues that arise LEAD GENERATION SPECIALIST VA Staffer | (March 12, 2015 – April 2016) Database Building / Updating leads in CRM (Salesforce) Perform data mining & development / Lead Generation Creating reports Building campaigns on SalesForce EDUCATION ASIAN INSTITUTE OF COMPUTER STUDIES - O D I N A . U Business Information Management (2 Years) PONCIANO BERNARDO HIGH SCHOOL (2008 – 2012) PEDRO TUAZON ELEMENTARY SCHOOL -) A L E M A P PERSONAL BACKGROUND Date of Birth: Place of Birth: Age: Nationality: Gender: Civil Status: Religion: Height: Weight: November 06, 1995 Quezon City 28 Filipino Female Single Roman Catholic 4’11 48Kg I HEREBY CERTIFY THAT THE ABOVE STATEMENTS ARE TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE. PAMELA U. ANIDO APPLICANT