PAMELA
ANDREA UBINA
VIRTUAL ADMINISTRATIVE ASSISTANT
PROFESSIONAL EXPERIENCE
SKILLS
Communication
Administrative
Bookkeeping
Graphic Design
Social Media Management
Data Entry
EDUCATION
Asian Seminary of Leadership,
2022-Present
Masters in Biblical Studies
Asian Seminary of Leadership,-
I am an experienced virtual professional and customer
support specialist. My top priority is to provide a high
quality of work, I am willing to fully devote my time and
energy to improve the service offered, with timely,
accurate and professional results, building trust and a
long term relationship with customer is my main objective.
WORK EXPERIENCE
Bookkeeper | Allurecare
October 2022 - January 2026
Perform daily bookkeeping tasks – enter bills, invoices
and bank transactions
Support team with Ad hoc work assignments as
needed
Properly store and manage financial data
HR Generalist | Lonestar Capital
February 2025 - October 2025
Bachelor in Theology
Manage employee relations and provide day-to-day
Emmanuel John Institute of Science
and Technology, 2013 -2015
Management in
Information Technology
HR support
Process and audit payroll to ensure accuracy and
compliance
Generate HR and payroll reports for management
review
Troubleshoot and resolve HR-related issues efficiently
Support
recruitment,
onboarding,
and
employee
record maintenance
Contribute
to
documentation
compliance
audits
and
HR
Virtual Assistant | Bloom Yoga
November 2021 - November 2022
Handles the company’s online presence and updated
the company’s website and various social media
accounts
Performs general administrative tasks such as email
and database management
Bookkeeper | RCS Global
March 2019 - March 2023
Perform day to day processing of financial transactions
such as reconciliation, invoicing, purchase, payroll etc.
Data import/export from one set of Xero Accounts to
another set of Xero accounts.
Virtal Assistant | Real Estate
March 2019 - Present
Maintain the schedule of the CEO such as meetings, diary management, conference calls
and high-priority tasks across different time zones
Follow up on leads and conduct research to identify potential prospects
Build and cultivate prospect relationships by initiating communications and conducting
follow-up communications in order to move opportunities through the sales funnel.
Work with the Associate Brokers/Managing Director to develop and grow the sales
pipeline to consistently meet quarterly revenue goals.
Manage data for new and prospective clients within CRM, ensuring all communications are
logged, information is accurate and documents are attached
Virtual Assistant | The Carport Co.
October 2020 - September 2022
Handle bookkeeping, data entry such as payroll and bank reconciliation
Manage email and calendars
Update info on Wordpress website
Filing clean up in Zoho WorkDrive and PandaDoc
Prepare Council documents for clients
Develop and update administrative systems to make them more efficient
Create social media graphics and schedule to different channels
Virtual Assistant | Progenx LLC
November 2020 - March 2022
Provide administrative and project support to the Business Owner
Manage emails, calendars, and contact lists
Prepare regular reports and reconcile expense submissions
Conduct research and create presentations
Serve as the first point of contact for customer service
Handle multiple projects and monitor invoices
Draft letters and emails for office staff
Improve and maintain efficient administrative systems
Design and schedule social media content across platforms (Facebook, LinkedIn, YouTube, etc.)
Part-time Recruitment Assistant | Vista Business Solutions
March 2019 - September 2019
Fill out Job Order form as instructed
Draft job content for posting
Keeps track of the total number of all the applications received across all job boards
Set up and facilitate initial interviews for candidates Coordinate with candidates and clients
as instructed
Weekly and Monthly Report
Customer Service Representative | BPO
September 2015 - December 2018
Responsible for incoming and outgoing customer service calls in a call center environment
Administering over 400+ clients all over the world for health and benefit plans.
Helps client’s employees and their families to evaluate and judge the merits of various plans
to help them select the most appropriate type of coverage for their unique individual needs.
Describing the benefits and coverage associated with different types of health care plans and
describe exclusions and non-covered treatment approaches.
Prepare, process, and maintain new member or group enrollments, beneficiary forms, and
eligibility calculations.
Assist active and retired employees with the dependent verification process.
Advice participants of required documentations needed to keep eligible dependents under
the insurance plan.
Communicate time sensitive deadlines and assist employees with appeals process.
Create internal escalations to assist participants in verifying dependents.
WHAT MY
CLIENTS
SAYS ....
WHAT MY
CLIENTS
SAYS ....
Sara Evans AUSTRALIA
Founder and CEO at BLOOM YOGA
"I have worked with Pamela for just over 12 months now,
she came highly recommended to me by a fellow business
owner. Whatever the task I have for Pamela she completes
it on time and often goes out of her way to do more than is
required. She's able to work independently with the tasks I
have given her and I have no hesitation in recommending
her!"
Robyn Mackellar AUSTRALIA
Business Owner at The MROOM
"I’m so happy having Pam as my Virtual Assistant. She has
made my life so easy! I’m so impressed at her creativity and
commitment to getting the MRoom marketing perfect! I can’t
recommend her highly enough! "
WHAT MY
CLIENTS
SAYS ....
Benjamin Schieken U.S.A
Founder and CEO at Fincast
"Pamela is a true asset to our business. Her dedication, cando attitude, communication, and work ethic are directly
reflected in the great quality of work she produces. We fully
trust her, count on her, and are grateful for her support."
Merinda Dickson AUSTRALIA
General Manager at The Carport Co.
"Pamela is extremely hard working and diligent, feedback is
always received well and she always strives to do her best.
She displays enthusiasm and pride in everything she does
and should be commended for the business support she has
provided me over the years, I couldn't have done it without
her. "
