PAMELA
ANDREA UBINA
VIRTUAL ADMINISTRATIVE ASSISTANT
PROFESSIONAL EXPERIENCE
--Valenzuela City, Philippines
I am an experienced virtual professional and customer
support specialist. My top priority is to provide a high
quality of work, I am willing to fully devote my time and
energy to improve the service offered, with timely,
accurate and professional results, building trust and a
long term relationship with customer is my main objective.
WORK EXPERIENCE
Bookkeeper | Allurecare
SKILLS
October 2022 - Present
Perform daily bookkeeping tasks – enter bills, invoices
Communication
Administrative
and bank transactions
Support team with Ad hoc work assignments as
Bookkeeping
needed
Graphic Design
Properly store and manage financial data
Social Media Management
Virtual Assistant | Bloom Yoga
Data Entry
November 2021 - Present
EDUCATION
Asian Seminary of Leadership,
2022-Present
Masters in Biblical Studies
Asian Seminary of Leadership,-
Bachelor in Theology
Handles the company’s online presence and updated
the company’s website and various social media
accounts
Performs general administrative tasks such as email
and database management
Bookkeeper | RCS Global
March 2019 - Present
Perform day to day processing of financial transactions
Emmanuel John Institute of Science
and Technology, 2013 -2015
such as reconciliation, invoicing, purchase, payroll etc.
Management in
Information Technology
another set of Xero accounts.
Data import/export from one set of Xero Accounts to
Virtal Assistant | Real Estate
March 2019 - Present
Maintain the schedule of the CEO such as meetings, diary management, conference calls
and high-priority tasks across different time zones
Follow up on leads and conduct research to identify potential prospects
Build and cultivate prospect relationships by initiating communications and conducting
follow-up communications in order to move opportunities through the sales funnel.
Work with the Associate Brokers/Managing Director to develop and grow the sales
pipeline to consistently meet quarterly revenue goals.
Manage data for new and prospective clients within CRM, ensuring all communications are
logged, information is accurate and documents are attached
Virtual Assistant | The Carport Co.
October 2020 - September 2022
Handle bookkeeping, data entry such as payroll and bank reconciliation
Manage email and calendars
Update info on Wordpress website
Filing clean up in Zoho WorkDrive and PandaDoc
Prepare Council documents for clients
Develop and update administrative systems to make them more efficient
Create social media graphics and schedule to different channels
Virtual Assistant | Progenx LLC
November 2020 - March 2022
Provide administrative assistance and project support to the Business Owner
Manage email and calendars
Maintain contact lists
Assist in the preparation of regularly scheduled reports
Submit and reconcile expense reports
Research and creates presentations
Provide customer service as first point of contact
Handle multiple projects
Prepare and monitor invoices
Write letters and emails on behalf of other office staff
Develop and update administrative systems to make them more efficient
Create social media graphics and schedule to different channels (Facebook,LinkedIn,Youtube ETC
Part-time Recruitment Assistant | Vista Business Solutions
March 2019 - September 2019
Fill out Job Order form as instructed
Draft job content for posting
Keeps track of the total number of all the applications received across all job boards
Set up and facilitate initial interviews for candidates Coordinate with candidates and clients
as instructed
Weekly and Monthly Report
Customer Service Representative | BPO
September 2015 - December 2018
Responsible for incoming and outgoing customer service calls in a call center environment
Administering over 400+ clients all over the world for health and benefit plans.
Helps client’s employees and their families to evaluate and judge the merits of various plans
to help them select the most appropriate type of coverage for their unique individual needs.
Describing the benefits and coverage associated with different types of health care plans and
describe exclusions and non-covered treatment approaches.
Prepare, process, and maintain new member or group enrollments, beneficiary forms, and
eligibility calculations.
Assist active and retired employees with the dependent verification process.
Advice participants of required documentations needed to keep eligible dependents under
the insurance plan.
Communicate time sensitive deadlines and assist employees with appeals process.
Create internal escalations to assist participants in verifying dependents.
