Pamela Andrea Picota

Pamela Picota BUSINESS OPERATIONS SPECIALIST ☏ - ✉- www.linkedin.com/in/pamela-picota Located in Panama City, Panama. PROFESSIONAL SUMMARY I’m a business professional with experience in client relationships and business development, seeking to transition into project coordination and operations roles. Known for my strong problem-solving skills, I’m often praised for my ability to find solutions both in past positions and in everyday situations. With a keen eye for detail, tech-savviness, and strong communication skills, I excel at identifying solutions and optimizing processes. My goal is to leverage my organizational skills to drive efficiency with a company that values continuous improvement and career growth. RELEVANT WORK EXPERIENCE Sales Specialist (Remote) | Tribe Wellness Sales (Present, since October 2024 Manage client interactions efficiently, ensuring a seamless sales process from initial contact to closing using Salesforce for lead tracking and pipeline management. Educate clients on product offerings, aligning solutions with their specific needs and goals. Track and analyze sales data using Excel to monitor KPIs, identify trends, and optimize strategies for improved conversion rates. Maintain a structured follow-up system with the CRM and Google Suite to maximize pipeline efficiency. Business Development Specialist | Wealthy Executive Recuiting May 2024 - October 2024 Worked directly with the CEO in this startup-like environment, helping establish SOPs for the newly created department using Agile methodologies to set efficient workflows. Identified actively hiring companies and prospects seeking new opportunities using platforms like Apollo.ai and LinkedIn Navigator. Conducted research using SEO and AI to source potential clients and leads, network, and gather insights on industry trends. Guest Service Executive Assistant | Decameron All Inclusive Resort August 2021 - November 2021 Served as the assistant to the Manager, maintaining communication across all departments to ensure seamless operations and prompt issue resolution. Managed guest inquiries and concerns, coordinating with different teams to provide fast and effective solutions. Streamlined operational processes by developing standardized templates for VIP dinner reservations, guest experience reports, and email responses, improving the team’s efficiency. Played a key role in cross-departmental collaboration, ensuring smooth day-to-day operations. EDUCATION Bachelor’s degree in Business Administration (BBA) -Aden University Panama SUMMARY OF SKILLS Time Management & Organization: Skilled at multitasking, prioritizing workloads, and maintaining attention to detail in fast-paced environments. Communication & Collaboration: Strong ability to coordinate across teams, ensuring seamless project execution and client satisfaction. Process Optimization: Skilled in streamlining processes, automating workflows, and improving operational efficiency. Technological Proficiency: Experienced with Salesforce, Pipedrive, and Apollo.ai for client and data management; proficient in Notion, Google Suite, and Slack for organization and team collaboration. Actively learning Agile methodologies, Scrum principles, and Asana features to improve project tracking and team coordination. Adaptability and Flexibility: Quick learner who thrives in dynamic environments and quickly masters new tools. Customer & Stakeholder Management: Good at building and maintaining long-term relationships, understanding customer expectations, and resolving challenges effectively. Data Analysis & Risk Reduction: Detail-oriented with strong numerical skills, experienced in Excel and Google Sheets for KPI tracking and performance analysis. LANGUAGES Spanish: Native English: C2 Advanced -EF Certificate: https://c2efsetcertificate.tiiny.site -Rosetta Stone, English proficiency test score: 333/400