Pamela Alarcon

Virtual Assistant ​ Pamela I. Alarcon Lot 5 Block 16 La Hacienda Subd. Brgy. Bagumbayan Teresa, Rizal 1880 Philippines Email:-Contact #: - Birthday: February 01, 1962 ​|​ Gender: Female Summary Skills: ​Communications, Wordpress, Data Entry, Microsoft Excel, Microsoft Word, Google Sheets, Google Docs, Market Research, Product Research, Internet Research, Customer Support, Email Marketing, Email Handling, Product Marketing Employment Background: **Social Marketway (Washington D.C, USA) Outreach Manager / Homebased March 2018 to April 2019 _At first, my task was to extract email addresses of business establishments, then send emails to the business owners. Eventually, I was promoted to the position listed above. As an Outreach Manager, I handled the control of projects, tasks and assignments. **Teletech Cainta Rizal, Philippines Customer Service Representative For Amazon Account May 2017 to October 2017 _I had the same tasks as I had when I was working for EGS/NCO (now Allorica), which were tracking down delayed or missing packages and processing refunds or replacements when needed. I had to quit because I developed Osteoarthritis and my Orthopedic Doctor did not want to give me a fit to work document. The company advised me to render resignation, since I was not allowed to go back and work. **Brisbane Wealth Solutions (Brisbane Australia) Appointment Setter / Homebased September 2016 to February 2017 _I worked for Mr. Michael E. Williams as an appointment setter. We talked clients into getting our service, such as helping them out to save more money by reducing their taxes. I was an opener and my key responsibility was to get people to set an appointment for our accountants to visit them and explain the benefits we offer. I had to quit my job when my employer put up a website and incurred a problem. I was floating from November to February, but my employer was generous enough to give me my salary even when I was on a floating status. However, I did not want to get a salary from him without doing any work, thus I explained to him that it was unfair for him to pay me while I was on a floating status. My employer was kind enough to let me go since there was no position available for me at the moment. **DoCS (Do Clever Speaking / Manila) ESL Skype / Online Teacher (Homebased) October 2015 to August 2016 _I was an English Tutor for Chinese Nationals. I taught children and adults. Sessions were mostly one-on-one but there were group classes as well, with 2-4 children. I did not quit my job but the company closed due to some legal matters, therefore all the teachers including me, lost our jobs. **Concentrix Eastwood Libis, Q.C. Technical Support Representative For Dish Network June 2015 to August 2015 _I worked for Dish Network on a graveyard shift and due to my age, I developed Hypertension. My doctor advised me to stop working in the meantime and get some rest. Since I had a good standing while I was with Dish, the Operation’s Manager said that once my doctor allowed me to go back to work, I could re-apply anytime. My key responsibilities under Dish include basic troubleshooting for technical issues, upselling, processing orders, and answering customer’s billing inquiries. **EGS/NCO (now Allorica) Markington Marikina City Customer Service Representative For Amazon Account November 2014 to February 2015 _I worked the second time for Amazon’s seasonal account, and when my contract ended, they offered me a permanent full-time position, but I declined their offer since I was evaluating my options back then. My key responsibilities were exactly the same that I had the first time they hired me. **EGS/NCO (now Allorica) ABS-CBN Compound Q.C. Customer Service Representative For Amazon Account April 2013 to July 2013 _I worked for Amazon’s seasonal account until my contract ended. My key responsibilities were walking customers through as they set up an account or revise anything on their account, processing orders, tracking down delayed or missing packages, processing refunds or replacements for damaged and/or lost products. Educational Background: St. Paul’s University Malate, Metro Manila June 1982 to March 1983 2nd Year College Mass Communications St. Paul’s University Malate, Metro Manila June 1979 to March 1980 1st Year College Mass Communications Christian Academy of Manila Nagtahan, Metro Manila June 1975 to March 1979 1st Year Highschool to 4th Year Highschool Christian Academy of Manila Nagtahan. Metro Manila June 1973 to March 1975 Grade 5 to Grade 6 Salapan Elementary School San Juan, Metro Manila June 1971 to March 1972 Grade 4 San Juan Elementary School San Juan, Metro Manila June 1968 to March 1971 Grade 1 to Grade 3