Pallavi Doultani

PALLAVI DOULTANI E-Mail:-Contact No. :- I want to join an organization that can provide me enough boosts to enrich myself with knowledge and experience and can ensure dynamic career growth. Organizational growth is the main objective as it will help me to grow. ❖ Customer service-oriented Travel Agent with 4+ year’s career experience in Tour and Travel industries. ❖ Hotel Reservations ❖ Budgeting ❖ Negotiating ❖ Preparing International Packages ❖ Air Ticketing ❖ Visa Documents Consultant ❖ Transportation Coordination ❖ Planning Itineraries ACADEMIA  Career Graph Jul 2016 – Till Now - Sr. Operations Executive in Travel Router. 10th passed from CBSE Board in 2010.  12th passed from CBSE Board in 2012. Destination Knowledge *Short Haul Destination* Singapore, Malaysia, Thailand, Hong Kong, Dubai, Sri Lanka, Indonesia (Bali) *Long Haul Destination* Australia, New Zealand, South Africa, Europe, Russia All above Destination’s Customize and Group Packages (FIT & GIT).  Travel port Smart point Basic Training from DELHI TRAINING CENTER in 2016 – 3 DAY’S COURSE.  Certificate in Tourism Studies (CTS) from IGNOU University in 2018.  Master of Tourism & Travel Management (MTTM) from IGNOU University in 2018 – 2020. IT SKILLS Ticketing Knowledge Galileo (PNR Creation, Reissuance, Updating, Cancellation). Online Websites (Flywidus, TBO etc.)  B.Com from SCHOOL OF OPEN LEARNING (SOL) University in 2016. Meal  Basic Computer course.  Well versed with MS Office. Job Responsibilities: Worked closely with each customer to carefully resolve issues within timely fashion. Interaction with the Client’s for Selling Packages. Attend to client’s queries made both on the phone and via the Internet. Handled customer chat conservation from various websites. Prepared detailed itineraries including nearby sight-seeing tours of historical places shopping Centre’s and entertainment. Trained new employees on customer service and upselling. Arranged accommodations for clients. Collected customer feedback and made process changes to exceed customer satisfaction goals. Booked International tours for client. Provide advice on destinations and packages to tourists. Provide inputs/recommendations on tour and vacation packages being planned by the company. Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability. Responsible for collecting and recording deposits and final payments. Verify customer passports visas and state issued ID’s and ensure proper identification for passage to foreign countries. Investigated customer complaints with transportation accommodations and various travel-related providers. Calculated travel and accommodation costs within customer budget and offered recommendations for cost savings such as off-season tours. Provided travel brochures and destination literature with points of interest relevant to customer needs. Other Skills and Abilities Strong Coordination and Self-Motivated Sincere and Honest High Managerial and Interpersonal Skills Hard working and Quick Learner PERSONAL VITAE Date of Birth : 19th Aug 1994 Gender : Female Nationality : Indian Languages : Hindi, English Marital Status : Single Mailing Address: H. no. A-17, Firozshah Kotla, Vikram Nagar Delhi- 110002