Pallavi Chouhan

PALLAVI CHOUHAN Cloud Support Associate Bhopal, India | - |- Summary Cloud Support Associate with a strong foundation in Windows system administration, networking (TCP/IP, DNS), and technical troubleshooting. Proficient in scripting with Python and Java, and familiar with AWS services such as EC2, S3, and IAM. Skilled in resolving technical issues and delivering customer support through email, chat, and phone. Experienced in SQL, MS Access, and data analysis for monitoring, reporting, and improving system performance. Focused on providing clear, customer-focused solutions and eager to learn, adapt, and contribute to Amazon’s customer support goals in the cloud and operations environment. Technical Skills       Data & Analysis: SQL, MS Access, MS Excel (Pivot Tables, VLOOKUP, Reporting) Programming: Python, Java, C, HTML Networking: TCP/IP, DNS, Network Troubleshooting Operating System: Windows System Administration Cloud Computing: AWS (EC2, S3, IAM Basics) Soft Skills: Problem Solving, Communication, Adaptability, Team Collaboration Projects  CoinTracer – Real-Time Price Monitoring System - Built a Python-based tool to fetch and analyze live cryptocurrency prices. - Implemented real-time monitoring and trend analysis, ensuring 99% accuracy. - Showcased ability to track live data and optimize backend performance.  CloudPoint – Weather Forecasting Application - Developed a forecasting application integrating live weather data for 100+ locations. - Achieved 95% accuracy through effective troubleshooting and backend optimization. - Demonstrated skills in real-time monitoring and exception handling. Education LNCT Group of Colleges, Bhopal Master of Computer Applications (MCA) | GPA: 7.97/10 | 2022 – 2024 Gandhi P.R College, Bhopal Bachelor of Computer Applications (BCA) | GPA: 8.24/10 | 2019 – 2022 Certifications    Cisco – Network Addressing & Basic Troubleshooting Cisco – Cybersecurity Essentials IBM – Cloud Computing Fundamentals