Palesa Mohapi

 As an accomplished Senior Customer Service Consultant, I bring a wealth of expertise and managerial acumen to the table. My extensive experience spans across various sectors, including financial services and telecommunications, where I have honed my ability to deliver exceptional customer service. My proficiency extends to a deep understanding of long-term insurance and investment products, ensuring that I can cater to a diverse client base with intricate financial needs. I am adept at utilizing a suite of systems to enhance operational efficiency and customer satisfaction, including Avaya, CRM, Payspace, UAD, Aspect, Willow, TMS, Evolve, and CDS. My skill set is a unique blend of industry knowledge and technical savvy, positioning me as a valuable asset to any team.