Palesa Mamogobo

I am a results-driven and highly motivated customer support professional with extensive experience across multiple industries, including telecommunications, banking, e-commerce, and education technology. Over the past decade, I have built a strong reputation for delivering exceptional customer service, resolving complex issues, and consistently driving customer satisfaction. My career journey has equipped me with a diverse skill set in customer service, technical support, debt collection, and client retention, making me a versatile and adaptable professional.

In my most recent role as a Software Support Analyst at Construct Education, I specialized in troubleshooting user issues within Learning Management Systems, validating and escalating technical bugs, and ensuring seamless experiences for end-users. Prior to that, I worked at Amazon Developmental Center as a Technical Support Agent, where I honed my ability to provide efficient, detailed, and empathetic customer support across phone, email, and chat. I also collaborated with cross-functional teams to identify trends, recommend solutions, and advocate for customer needs.

My earlier experience in call centres and debt collection further strengthened my communication, negotiation, and problem-solving skills. At companies such as Cell C, FirstRand, and Standard Bank, I successfully handled high-pressure customer interactions, retained clients by offering tailored solutions, and negotiated payment arrangements with professionalism and empathy. These roles taught me how to balance business objectives with customer satisfaction—skills I continue to apply in every role I take on.

I am proficient in a wide range of systems and tools, including Salesforce, Canvas, Jira, Confluence, CRM platforms, and Microsoft Office applications. My ability to quickly learn and adapt to new technologies has been a consistent strength throughout my career.

What sets me apart is my passion for improving the customer experience and my commitment to continuous growth. I thrive in fast-paced environments where attention to detail, adaptability, and teamwork are essential. Whether it’s resolving technical issues, guiding customers through challenges, or supporting colleagues, I take pride in being reliable, resourceful, and solution-oriented.

Looking ahead, my career goal is to leverage my technical expertise and customer service background to contribute to organizations that value innovation, customer-centric solutions, and professional growth. I am eager to bring my skills, experience, and dedication to a role where I can make a meaningful impact, both for the business and its customers.