Palani Kumar G D

PALANI KUMAR.G.D 1/287,co-operative colony, Lakshmi nagar,mudichur, Chennai-600048 !: - * :- OBJECTIVES: To work in an environment where I get a chance to gain knowledge which can be shared and enriched, where I can utilise my expertise to the optimum towards achieving my goal. ACADEMIC QUALIFICATION: Ø JAPANESE(N3) in ABK AOTS DOSOKAI, NUNGAMBAKKAM Ø Networking/CCNA in CADD CENTRE,TAMBARAM Ø Advanced Excel as Allied course in MADRAS CHRISTIAN COLLEGE,TAMBARAM Ø Bachelor of science (Mathematics) in MADRAS CHRISTIAN COLLEGE,TAMBARAM affiliated to madras university in the year of 2016. Ø Higher secondary in SHRI NATESAN VIDYASALA, MANNIVAKKAM higher secondary school in the year of 2013. Ø High school in SRI SBSC VIVEKANANDA VIDYALAYA, MUDICHUR higher secondary school in the year of 2011. WORK EXPERIENCE: DEC 2021 – CURRENT (MAR 2022 – JUN 2022 ,ONSITE(BOGOTA, COLOMBIA)) SUBJECT MATTER EXPERT( JAPANESE) - APJC NUB 7/8 SaaS BANGALORE, KARNATAKA Responsible for the technical process behind the onboarding stage of the Lifecycle Program Manager in Cisco systems for customers in the Japan. Ticket creation and resolution for any issues regarding internal tools of the operation Internal Escalations to resolve SNTC portal usage issues and related matters. Act as the primary point of contact for technical customer questions. Align and work along with other technical resources with local and global Cisco teams, ensuring that the adoption and implementation of the product are completed. Attending meetings with customers when is needed to help LPMs in the process of implementing the product. such as EKO, Collector deployments, troubleshooting and so on. Accounting and Analysing the Customer details on Salesforce and Zoho CRM Ability to research and find any possible workarounds for the onboarding process. Deep research and review of the active contracts, users, and relevant information to help LPM with the customer profile creation Worked along with Colombian employees in Headquarters MAY 2019 – OCT 2021 SERVICE DESK AGENT- Enterprise Operations FUJITSU CONSULTING INDIA PRIVATE LIMITED CHENNAI, Tamil Nadu Supporting the Japanese clients by providing hardware products service. Processing the desired requests from customers in Japan. Process includes registration, extension, switch over, cancellation, revoking of cancellation within 2 days of the request. Examining the documents with various parameters. Sending emails to partners for confirmation for escalated documents if the documents does not fit the guidelines. Updating the processed orders in various tools. Interacting to Japanese via chats. SOFTWARE PROFICIENCY: Operating systems: Windows XP,7,8,10,Server,Linux TECHNICAL SKILL: JAVA MCS A CCNA Salesf orce KEY SKILLS: Communication skills Analytical skills STRENGTHS: Ability to work in a team with diverse background. Willing to learn and adapt to new opportunities. Proven ability to work well in a fast-paced environment. Able to take initiative and work independently. PERSONAL DETAILS: Father’s Name : DHAKSHNAMURTHY.G Date of birth :- Marital status : Single Gender : Male Nationality : Indian Language known : Tamil, English, Japanese DECLARATION: I hereby declare that the details furnished above are true to the best of my knowledge and belief. PLACE: Chennai DATE: (PALANI KUMAR.G.D)