Palak

PalakAbrol Viman Nagar, Pune Email:-Mob: -   PERSONAL OVERVIEW: Ambitious professional with good track record of delivering consistent performance with expertise in development and support of application software systems by enhancing and utilizing my knowledge and potential. I want to build my career in the field of coordinating with a challenge to understand business needs, requirements and then supporting the communication and delivery of those requirements with relevant parties. Experience and Accomplishments : Renault India Pvt. Ltd , Feb 2015 till Aug’2016 Role: Sr.Executive- IS/IT Support and Development Responsibilities: Resolving Issues based on all opened tickets which are escalated from end users. Understand application requirement of the client and provide support with all troubleshooting steps. Provide update patches for SQL Queries and update in servers to improve Efficiency and productivity. Coordinate resolutions with development team and business Users. Opened and closed all tickets for L1,L2 team to resolve the issues. Provide data extraction Queries from Database. Participating and organizing day to day, weekly and monthly status meetings. Provide periodic monitoring reports based on SLA with overall related activities. Work on Local development based on internal development need in .Net, SQL Database. Lancers International School , Gurgaon, August 2013 to 31stOctober 2014 Role: Web Developer/IT Support Technologies:Asp.Net,Ado.Net,Html,Css Database:SqlServer Responsibilities : Dealing with local and international clients over the call/online; Dealing with new requirements; Experienced in analysis,design and development of Client/Server ,web Based and n- tier application. Expert in developing web applications Taking care of Admin,Academics,HR,Accounts Panel of School Management Software System. Fission Labs Pvt Ltd , Hyderabad, July 2012 to Jan2013 Role: Software Engineer Technologies:Asp.Net,Ado.Net,Html,Css Database:SqlServer 2008 Responsibilities : Strategic-relationship building skills -- listen attentively, solve problems creatively, and use tactful skills to find common ground and achieve better outcomes. Develop relations between clients and the management to increase the business. Mehar Softwares Pvt Ltd, Mohali Industrial Area, July 2010- March 2011 Role: Web Developer Responsibilities : Developed Web Forms using C# and ASP.NET. Developed application logic using C# Used AJAX in some Web Forms. Isar Systems Pvt.Ltd., Jammu, June2009-June2010 Software Engineer Environment : Windows XP,Win7 Technologies: C#. Net 2.0 & 3.5 , Sql Server2005/2008,CSS,HTML Accomplishments : Ability to handle multiple tasks in a dynamic environment. Self-initiated and able to work under pressure. Designed and Implemented Ecommerce Websites. Involved in Unit Testing Handled incoming calls from Client, responding to inquiries and resolving their problems. Polished leadership skills with ability to motivate teams to increase productivity Excellent team Player with strong analytical, leadership and organization skills Academic Qualification: MBA in HR from IGNOU in 2012 PGDBM From Jammu University in 2009 Bachelor of Engineering (B.E) from University of Jammu in IT, Mahant Bachittar Singh College of Engineering & Technology with 1st Grade in 2008 HSC from D.B.N School (JKBOSE) with 1st Grade in 2004 SSC from SD School (JKBOSE) with Distinction Grade in 2002 Technical Skill Sets: Operating Systems: Windows XP,Vista 2000,Win7 Programming Languages: Microsoft Visual Studio ,ASP.Net, C#.net Databases: SqlServer 2005/2008,MySqlServer Methodologies & Documentation: MS Office 2007/2010,MS-Powerpoint,MS-Excel Other: Html/Html5, JavaScript, Ajax Controls Personal Details :- Date of Birth : 12th October 1985 Marital Status : Married Phone : - Passport No : J- Nationality : Indian